Provider Relations Specialist (Remote-New York)

Job Introduction:
Maximus is currently hiring for enthusiastic and engaged Provider Relations Specialists to join the program. The Provider Relations Specialist is responsible to ensure optimal results in education, servicing, and ongoing relationship management with Maximus Clinicians in assigned programs. The incumbent will develop a comprehensive knowledge of Maximus and Clinical practices to develop and manage an engagement and partnership strategy, focused on creating a sense of community and to develop and direct implementation of adequate provider education/training activities for IPP/IRP providers ensuring provider satisfaction and issue resolution. This position will also assist with Recruiting and Vendor Management assigned to Clinical Hiring.

• This is a fully remote position located in the state of New York.

About The Program
Maximus administers the Independent Practitioner Panel (IPP) program. The purpose of the IPP is to complete assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care. This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State.
Education and Experience Requirements:
Primary Responsibilities:

• Partners with Credentialing team to ensure credentialing/re-credentialing standards are maintained
• Maintains Provider Profile Data Base (MaxEB)
• Acts as primary point of contact for IPP/IRP providers as assigned to provide technical assistance, and act as a conduit for all operational questions and issues.
• Responsible for appropriate documentation of recruitment and relationship management activities in tracking system
• Collaborates with Human Resources and Vendor(s) to develop and implement effective recruitment strategies ensuring robust pipeline of candidates across platforms as needed
• Assist with monthly and quarterly reporting to Management/Credentialing/Operations Support Unit
• Assists the Operations Support Unit and Credentialing teams with maintaining accurate Provider Data Files and availability
• Monitors, inputs, manipulates, and presents dashboard/activity as needed
• Assists with the recruitment of Clinicians in collaboration with Human Resources and Vendors as applicable
• Engages IPP/IRP providers as required to assist monitoring turnaround time to ensure Service level Agreement (SLA) adherence
• Assists with provider outreach between Medical Director and Clinical Manager to Clinicians as needed
• Collaborates with Marketing and Communications Teams to design and create branded recruiting materials and ads
• Responsible for making scheduled visits remotely/in person as assigned to provide training and education on Maximus policy and procedures as necessary, ensuring provider/consumer satisfaction and operational readiness/success
• Researches and actively participates in conferences, association meetings, job fairs, and provider recruitment opportunity events as needed
• Partners with Training Department to ensure ongoing 1:1 training as needed, recommending remedial/refresher training as necessary and act as first point of contact for clinician’s system accessibility issues
• Performs other duties as may be assigned by Management.
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Ensures recruitment is aligned with geographic/program needs
• Collaborates with Operational Support Unit (OSU) to address clinical operational issues and/or concerns as needed
• Works with leadership to ensure IPP/IRP program needs are being maintained

Minimum Requirements:

• Strong interpersonal and communication skills.
• Ability to multi-task and prioritize job duties.
• Excellent attention to detail exhibited through written, oral and documentation job responsibilities.
• Exceptional organizational skills and attention to detail.
• Bachelor's degree in related field, or equivalent combination of education and experience.
• Knowledge of online recruiting tools and sourcing applications.
• Experience with CRM's is preferred.
• High degree of technical knowledge and proficiency in navigating between multiple systems.
• Proficient in Microsoft Office (Visio, Word, PowerPoint, and Excel).
• Ability to thrive in remote work environment.
• Knowledge of Credentialing preferred.
• 3+ years of Health Plan Provider Relations, Recruiting and Vendor Management experience required.
• Excellent analytical and critical thinking skills.

Home Office Requirements:

• Reliable high-speed internet service
• Maximus provides company-issued computer equipment
• Minimum 5 Mpbs upload speeds
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

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MAXIMUS Introduction:
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement:
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max: USD $50,000.00/Yr. Posted Min: USD $38,000.00/Yr.