Provider Success Associate Jobs

Work with cross-functional teams to create a seamless customer experience

Strong drive to deliver results and strong follow-up skills

Connect with potential customers via phone, email and text

Generate new business through inbound and outbound sales calls

Maintain a personal database of leads to work and convert in the future

Excellent verbal and written communication

Provide prescriptive recommendations, best practices, and technical advice for improving adoption

Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements

Become an expert in your aligned cloud and related products

Help customers consistently achieve their business outcomes

Generate positive feedback from customers, internal teams and leadership

Show continued professional growth and development

You have experience in a client/customer facing role

Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):

Flexible working hours and location (remote OR in-office, your choice!)

In-office lunch and biweekly remote lunch on us!

Provide excellent customer service through continuous email support throughout the onboarding journey; cultivate strong relationships with providers.

Hit and exceed weekly, monthly, and quarterly KPIs and personal goals.

2 years of experience in healthcare, managed care, physician office, or account management preferred

Collect and manage all provider profiles for up-to-date practice information

Monitor and manage key deliverables of the physician office implementation and onboarding processes

Associate degree or equivalent level of experience required. Bachelor’s degree preferred

Must have superb verbal and written communication skills

Ability to manage multiple priorities

Organized and resourceful with great time-management skills

Knowledge of Tuition Reimbursement or other educational benefits

Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.

1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)

Excellent verbal and written communication skills

Ability to manage multiple support channels including email tickets, live chat, and phone

Understand and keep up to date with healthcare industry and knowledge

All other job duties as assigned

Strong written and verbal communication skills

Strong interpersonal and organizational skills

Experience in healthcare field or with any Electronic Health Record is a plus

Competitive Health Benefits including Medical, Vision, Dental and Life Insurance

3-5 years of work experience in customer support, community management, or operations

Manage provider communication content, training, and internal resources in order to improve efficiency, compliance, and clarity for all parties.

Operate autonomously to own and manage provider support operations over the weekend, understanding when leadership escalation is necessary.

Exceptional communication skills, both written & verbal: confidently and clearly know what, when, and how to get a message across

Mental health & wellness benefits

Partner with PSA team members to collaborate on complex issues, then share and scale learnings across the team and organization.

Create a positive experience by providing upfront education on the Edgepark process, e-prescribing platforms, and medical policies

Utilize Salesforce for account management, including updating account information, contacts, activities, campaigns

Accelerate the new customer onboarding experience by conducting proactive outreach to healthcare professionals and patients (endocrinologists, PCPs, WOCNs, etc.)

Collaborate with the Customer Operations team to manage new and at-risk accounts

Understand Edgepark’s Diabetes or Ostomy/Urology supply categories, demonstrating knowledge of industry trends, developments, key competitors, terminology, technology, challenges, and reimbursement.

Bachelors in related field, or equivalent work experience, preferred

Experience in project management and partnering with cross functional teams

Manage provider education materials in self service platform

Manage the Provider Operations comms calendar

Drive the continuous improvement of the provider support experience by identifying and acting on trends, inspiring trust, and building strong relationships

3-5 years of experience in digital marketing and content creation

Strong writing and editing skills, including the ability to adapt styles for different audiences

Minimum 5 years of relevant experience working in healthcare Customer Success, implementation, or project management

Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Implement customer success and account management plans that drive revenue growth to meet/exceed budgeted targets.

Leadership and accountability to the development of customer success, implementation, and/or project management teams

Segment or business strategy launch/growth experience preferred

Excellent verbal and written communication skills

Bachelor's degree in related field, or equivalent working experience

Minimum of 1 year of health care related experience (contracting/legal/compliance)

Basic Health plan operations and/or provider operations experience preferred

Health plan negotiation experience preferred

Excellent communication skills both written and verbal - able to communicate information efficiently to providers

Act as front-line experience drivers for Spring Health Providers by triaging and addressing requests in Zendesk

Drive the continuous improvement of the Provider support experience by identifying and acting on trends, inspiring trust, and building strong relationships

Manage provider data input across relevant systems & tracking documents

At least 1 year of experience in email support, customer service, project coordination, or administrative role

Outstanding written & verbal communication skills with teammates and providers at all levels

Experience working with ZenDesk, SalesForce or similar customer service platforms a plus

0-2 years experience in provider relations and/or customer service

Experience in healthcare and/or medical billing a plus

Experience with Zendesk and/or Salesforce a plus

Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation

Excellent communication skills-both verbal and written, with an emphasis on rapport building

Prior experience working in a technology environment a plus

customer relationship management (CRM) platform such as Salesforce preferred

• Strong verbal and written communication skills

Role: Provider Onboarding Associate(Customer Service Representative)

building initial rate and coverage estimates,

• Create rate and volume estimates to send to prospective providers

• Follow up with leads to discuss estimates, reach agreements, and collect necessary network onboarding materials

You have experience with project management and customer service tools such as Asana, Typeform, Zendesk, and Salesforce.

Manage the operations and automation of our internal tools (e.g. Zendesk, Asana)

Identify opportunities to streamline workflows, make our processes more efficient, and improve provider experiences

You are highly-organized, detail-oriented, and proactive with the ability to prioritize work with guidance from your manager.

You may have experience working at a startup, fast paced work environment.

Financial perks and rewards through BenefitHub