Onboarding Associate Jobs

Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. Today, mental health disorders are one of the leading causes of death worldwide, especially among young adults, and are tied to shortening lifespans. While there have been developments in new psychiatric medications since the first FDA approval in 1954, today there is a growing movement among clinicians, patients, and researchers who are recognizing the need to accelerate new science.

The Osmind treatment platform is the first and only solution that solves specific challenges faced by neuropsychiatric clinics, spanning general psychiatry and interventional psychiatry (transcranial magnetic stimulation, ketamine, SPRAVATO®, psychedelic medicine, electroconvulsive therapy). The core electronic health record (EHR) technology is precisely developed for interventional treatment workflows and designed to support a strong therapeutic alliance, including journaling tools and assistance with health plan reimbursement, which is a significant access hurdle for millions of patients.

Research from our platform is already helping to set new standards for mental health interventions. For example, in the largest published real-world analysis of ketamine infusion therapy for depression, we teamed up with Stanford University School of Medicine to share findings in the Journal of Affective Disorders (March 2022). We have multiple ongoing research studies leveraging our proprietary real-world data, including an even larger ketamine analysis leveraging machine learning to predict treatment outcomes.

Osmind is a San Francisco–based public benefit corporation led by scientists, technologists, and psychiatrists. We are backed by top investors including DFJ Growth, General Catalyst, Future Ventures, Tiger Global, and Y Combinator.

We are a series B funded Public Benefit Corporation (PBC) building something that actually moves the needle on the global mental health crisis. (See here for an article our cofounder Jimmy wrote about PBC’s.)

The Onboarding Associate is a key member of the Customers team. This individual contributor role oversees and drives Osmind’s processes in implementing practices and clinicians onto the Osmind EHR platform and service lines. The Onboarding Associate is the primary point of contact, project manager, and trainer during the onboarding of practices.

Primary Job Duties

• Willingness and ability to travel to customers as needed.
• Manage the onboarding of multiple practices at once, managing change and client expectations effectively.
• Work directly with Sales for customer handoffs after closing the sale, coordinating and conducting onboarding/implementation and adoption, and managing smooth handoffs to Customer Success to set up future upsells and renewals.
• Own the successful implementation and adoption of Osmind by our new clinic customers. Optimize overall customer onboarding as measured by CES and healthy usage of the product.
• Be the voice of the customer in helping Product define our product roadmap based off of customer feedback.
• Provide project management, training, and support throughout the onboarding and go-live of mental health practices onto Osmind’s EHR platform. Establish aggressive timelines and confront critical-path items and deadlines with a self-driven outlook.
• Track onboarding graduation metrics to ensure that customers are adopting key features.
• Bring a problem-solving mindset that will help move the business forward and set us up for long term success.
• Train clinicians and their practice staff on Osmind’s EHR platform.

Requirements

• Collaborate and effectively work with cross-functional partners
• 1+ years in implementation, customer success, account management, or training roles in the past
• Startup experience (preferably early-stage) to demonstrate that you can thrive in our fast-paced environment and prioritize high impact activities
• Project management skills and attention to detail, can lead a workflow from start to finish
• Understanding and passion for the healthcare industry
• You’re a process thinker with a knack for systematizing processes while maintaining the human element
• Excellent verbal and written communication skills, love working with and teaching people

Preferred

• Basic technical knowledge to be able to more effectively troubleshoot customer issues with our Engineering team
• Previous experience working with healthcare providers or in a healthcare setting with knowledge of basic medical workflows
• Familiarity with our customer ops stack or tools like them: Hubspot, Intercom, Jira, Tableau, Monday, Notion
• Passion for innovative mental health treatments, e.g. psychedelic medicine, neuromodulation. You get excited about the science and where this field is headed. You've followed the news and are embedded in existing communities

About Us & More

• Our co founders, Lucia and Jimmy, made it to the Forbes 30 under 30 list
• We were ranked as one of CB Insights top digital health companies of 2021
• The tl;dr: we're a tight-knit group of intellectually rigorous, highly collaborative, deeply caring, and fun team members. We take the work that we do very seriously, but we don’t take ourselves too seriously. Sometimes you’ll catch us singing karaoke, making memes, or going out for a run together.
• We have a five-star average Glassdoor review.

$53,000 - $72,000 a year

The reasonably estimated national salary range for this position is between $53,000 - 72,000 plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate’s experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits including healthcare, dental, vision, generous family leave, FSA/DCFSA, mental health benefits, a 401(k) plan and match, and flexible paid time off.

Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills we’ve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.

Osmind is a public benefit corporation and platform for clinicians and researchers advancing new life-saving mental health treatments. We recently published our first Public Benefit Report that chronicles how our team of scientists, technologists, and psychiatrists have been working to help solve the worldwide mental health crisis, advance responsible innovation and research, and help ensure robust access to care for patients of all backgrounds. Read the report here: https://www.osmind.org/pbc.