Provider Success Specialist - Communication & Insights

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

We are looking for a Provider Success Specialist - Communications & Insights to join the Provider Operations team. The Provider Operations team’s mission is to build, retain, and empower the most diverse, high-quality provider community to drive member delight and clinical outcomes. The Provider Success Specialist will be primarily responsible for partnering with the Provider Success Manager in building and managing provider communication and education campaigns. Working closely with Provider Quality, Provider Engagement, and Provider Onboarding & Enablement teams, the Provider Success Specialist will be tasked with Provider network communication calendar governance as well as the design and implementation of strategic outreach and retraining campaigns. This role will report to the Manager of Provider Success.

What You’ll Be Doing

• Partner with the retraining team to design and disseminate retraining campaigns
• Support the Provider Operations team as we continue to strive for efficiency via process, tools, communication
• Manage the Provider Operations comms calendar
• Partner with the Provider Success team to improve internal processes and build resources to help us efficiently and effectively surprise and delight our providers
• Manage provider education materials in self service platform
• Conduct data analyses on outreach campaigns and implement changes based on outcomes
• Create email templates and quality guides for outbound communications
• Provide writing, editing, and design support for various Provider communications, including product and policy updates, recognition and appreciation campaigns, and various engagement campaigns
• Drive the continuous improvement of the provider support experience by identifying and acting on trends, inspiring trust, and building strong relationships
• Assist in the training and mentorship of new Provider Success team members

What We Expect From You

• Humility, resourcefulness, empathy, professionalism
• Strong writing and editing skills, including the ability to adapt styles for different audiences
• Experience in project management and partnering with cross functional teams
• 3-5 years of experience in digital marketing and content creation
• Experience working with Hubspot or similar email marketing platforms a plus
• High level of attention to detail
• Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system
• A thoughtful and collaborative approach to problem solving
• Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment

The target salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What To Expect Working Here

• You will be challenged to set and protect your own boundaries
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will create processes & products that have never existed before
• You will be held accountable to an exceptionally high bar and impact
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You will become more resourceful and resilient
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You get the space to experiment & innovate
• You will be empowered to constantly challenge the status quo
• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership

Benefits Provided By Spring Health

Focus on total health including:

• Flexible paid time off in addition to 12 paid holidays throughout the year
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Generous medical, dental, vision coverage available day 1 + access to One Medical

Supporting You And Your Family

• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• 4-4.5 months of fully paid parental leave

Supporting You Financially Through

• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a Culture You Can Thrive In

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Up to $1,000 Professional Development Reimbursement per calendar year.
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.