Product Support Jobs

Title: Product Support

Organizational Chart:

• Reports to: Chief Operating Officer
• Skip-level: Chief Executive Officer
• Management level: Individual Contributor

We are seeking a dedicated Product Support associate to join our dynamic team. This role is integral to our operational processes, focusing on improving onboarding, customer support, and product testing & enhancements. The successful candidate will establish a feedback cycle to monitor successes and failures from onboarding to post-live support, driving continuous improvement.

As a Product Support team member, you will spend the majority of your time implementing & streamlining processes used to support operators utilizing our product. You will become a true product evangelist, understanding how we solve unique challenges for each type of customer and helping to create raving fans.

You will develop a deep familiarity with our products, partners, and target customers, playing a pivotal role as we scale quickly with our first-to-market platform and solutions.

At Ocra, the Product Support roles primary functions encompass:

Internal Operations Focus:

• Oversee onboarding and synchronization
• Conduct quarterly audits
• Manage new and existing locations
• Flag and report bugs observed
• Monitor capacity alerts
• Facilitate special operational requests

Technical Understanding:

• Be prepared to solve for abnormal use cases
• Gain a deep understanding of our channel partners, their value, and how to effectively utilize them
• Develop knowledge of how the platform works, understanding user expectations and outcomes

This position might be a good fit for you if have the following:

• You work well independently, can manage your own time, and do not miss targets
• Doing foundational work is something you enjoy – our company team is still new, and you’ll be helping us scale in a huge way!
• You love technology and want to dive into a very cool product that is unlike anything else out there right now and is solving real problems
• You are a hyper-organized person who likes to manage a lot of moving parts
• Strong communication skills, with the ability to engage internal stakeholders eloquently & directly when needed.
• You have experience in channel management, in particular, within the parking industry

We’re here to help you succeed. Meet the Ocra team.