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Product Support Engineer Jobs

Junior Product Support Engineer
By Seer At Rochester, MN, United States
Contributing to continuous improvement of products and processes whilst monitoring product performance and reporting customer feedback to management
Performing remote or in-person assessment of products with suspected faults
Present and demonstrate Seer product solutions to clinical staff during events and remotely
Maintain documentation of support activity, expenses and an accurate product knowledge base
1-3 years of experience in a similar role is essential
Experience with process control in compliance with standards such as ISO13485, MDR and 27001 preferred
Product Support Engineer 1 Jobs
By Motion Recruitment At Virginia Beach, VA, United States
Previous knowledge of Azure Devops, Salesforce, or other work management/ticketing systems
Manages hand-ups/escalation paths in support of daily operations.
Manages requests to the urgency defined by our service level agreements.
Creates and updates self-service and Tier 1 support knowledge articles for digital products and applications.
Personal computer skills, familiarity with basic software, MS Office suite, MS Teams, ability to learn and use new software tools
Knowledge of machine telematics, IT and cloud Infrastructure
Product Support Jobs
By Ocra At United States
You have experience in channel management, in particular, within the parking industry
Manage new and existing locations
Develop knowledge of how the platform works, understanding user expectations and outcomes
You are a hyper-organized person who likes to manage a lot of moving parts
Strong communication skills, with the ability to engage internal stakeholders eloquently & directly when needed.
You work well independently, can manage your own time, and do not miss targets
Product Support Engineer Jobs
By Invences Inc. At United States
(7) Coordination with Engineering, Product Management and Customer Support teams
(2) Experience in SQL (queries & joins)
: Urgent Hiring : ....
Position: L2 Technical Product Support Engineer
Location : Palo Alto, CA
It’s a very standard senior L2 support role (including but not limited to) :
Product Support Engineer, Semi
By Tesla At Palo Alto, CA, United States
Education experience in Automotive Technology / Electrical Engineering / Mechanical Engineering / Mechatronics or similar, or equivalent experience considered
Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists.
Minimum 2+ years of experience in automotive industry focused on heavy trucks or commercial vehicles
Experience with electric powertrains for commercial vehicles is a plus (high voltage batteries, electric motors, charging hardware, etc)
Knowledge of commercial vehicle architecture and CAN; familiarity with SAE J1939 a plus
Experience with full product life cycles from prototype to production to aftermarket
Electrical Engineer - Product Support (2023-069)
By Astronics AES At Kirkland, WA, United States
Astronics AES offers a competitive benefits package including:
Some related experience, preferrable with electrical design of power supply products
Bachelor’s Degree in Electrical Engineering or other related bachelor’s degree required from a four-year college or university
Must be a US Person (under ITAR rules) to be eligible
The key performance objectives for this position are described below:
Salary is $79,293 - $118,940 per year.
Engineer, Chassis Product Support
By Tesla At Palo Alto, CA, United States
Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists.
Electrical Engineering, Mechanical Engineering, Mechatronics, Computer Science, Automotive Technology or similar, quivalent experience considered
2+ years of experience testing, validating, diagnosing, and/or designing automotive brake systems or related hardware
Experience with vehicle dynamics, especially with traction/stability control, is a plus
Knowledge of vehicle architecture, CAN protocol, UDS protocol is a plus
Experience with full product life cycles from prototype to production to aftermarket
F-35 Senior Product Support Engineer
By BAE Systems, Inc. At Fort Worth, TX, United States
Required Education, Experience, & Skills Experience Required
Additional duties as assigned by management.
Effective reporting of tasks to both senior management and the customer
High School Diploma, or 14 or more years equivalent experience/combined education
Associate Degree from an accredited college in a related discipline, or 10 or more years equivalent experience/combined education
Bachelor degree from an accredited college in a related discipline, or 8 years equivalent experience/combined education
Product Support Engineer Jobs
By Edenred At , , Fl
Excellent communication and presentation skills
A minimum of 2 years of software development experience
Combined background of product support and technical experience
Perform technical investigations of issues with platforms using tools including Postman, MySQL and code repositories
Update and create widgets and adapters in core platforms
Act as an expert in file transmission and processing services such as ISO, NACHA, SFTP, FTPS, SSH, and PGP/GPG encryption
Software Product Support Engineer (East Cost)
By TSplus Group At United States
The candidate will have experience in Windows systems, as well as a strong background in customer support.
TSplus is a software editor (Remote Access, Teamviewer alernative, Coud hosted server monitoring...).
Excellent communication and problem-solving skills
From the East Coast to provide better service without time zone issues.
To know more about us, just look at our web site.
Windows System Engineering and administration
Product Support Engineer Jobs
By Nexthink At Boston, MA, United States
Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
Update, maintain and enhance the knowledge base
At least three years of technical support experience
Excellent written and verbal communication skills in english
Consolidated experience in troubleshooting Linux server-side applications
Good knowledge of Windows OS
Technical Product Sales Support Engineer I
By Comcast At , Harrisburg, Pa
Education: Bachelor's Degree, Certifications, CISCO Certified
Competitive salary based on experience
Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
Prior Sales Engineer experience at the Enterprise Account level required
Other duties and responsibilities as assigned.
Relative Work Experience: 2-5 Years
Product Support Generalist Jobs
By Classy At United States
World-class organizational skills. Thrive in a world where you’ll balance customer questions and complex assignments with many moving parts.
Strong emotional intelligence. You can read each customer, empathize with their unique challenge and adapt to deliver world-class experiences.
Hybrid workplace with fully remote flexibility for many roles
Use strong customer empathy to inspire nonprofits and build long-lasting relationships.
Build the brand of a fast-growing start-up through professional and timely communication.
Solve complex customer problems FAST by collaborating across Classy teams.
Technical Product Sales Support Engineer Ii
By Comcast At , Pittsburgh, Pa $85,000 a year
Education: Bachelor's Degree, Certifications, CISCO Certified
Competitive salary based on experience
Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
Prior Sales Engineer experience at the Enterprise Account level required
Other duties and responsibilities as assigned.
Relative Work Experience: 2-5 Years
Product Support Associate Jobs
By Unite Us At United States
Create and maintain customer setup configurations including integrations, screening updates, referral pathways, user management, and custom settings
Leverage technical skills and the ability to learn new applications quickly & develop expert knowledge of the NowPow application
Research issues by utilizing existing knowledge base articles and collaborating with other internal resources when a solution is not readily available
Accomplish the organization’s mission by creating an industry-leading product support experience for clients
At least 2 years of customer service experience focused on technical support
Research experience and/or an understanding of research in the health services field

Are you looking for a challenging and rewarding career in product support engineering? We are looking for a motivated and experienced engineer to join our team and help us provide top-notch support for our products. You will be responsible for troubleshooting customer issues, developing and maintaining product documentation, and providing technical assistance to our customers. If you are passionate about technology and customer service, this is the perfect job for you!

Overview Product Support Engineers provide technical support to customers who have purchased a product or service. They troubleshoot and resolve customer issues, answer customer inquiries, and provide product information. They may also be responsible for providing product training and installation services. Detailed Job Description Product Support Engineers are responsible for providing technical support to customers who have purchased a product or service. They troubleshoot and resolve customer issues, answer customer inquiries, and provide product information. They may also be responsible for providing product training and installation services. They must be able to quickly identify and resolve customer issues and provide accurate and timely responses to customer inquiries. Product Support Engineers must have excellent communication skills and be able to work independently or as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide accurate and timely responses to customer inquiries
• Ability to work independently or as part of a team
• Knowledge of product installation and training
Job Qualifications
• Bachelor’s degree in computer science, engineering, or a related field
• Experience in customer service or technical support
• Knowledge of product installation and training
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product installation and training
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer hardware and software
Job Experience
• Experience in customer service or technical support
• Experience in product installation and training
• Experience in troubleshooting and problem-solving
Job Responsibilities
• Troubleshoot and resolve customer issues
• Answer customer inquiries and provide product information
• Provide product training and installation services
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information
• Develop and maintain customer relationships