Product Manager Support Services

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation working solutions for the mobile enterprise: htttp://www.arubanetworks.com/company/about-us .

Sounds like you? Then we have the right opportunity for you!

How You'll Make Your Mark

Design, plan, develop, and manage a customer support service offer or portfolio of services throughout the solution portfolio lifecycle: from new customer offer definition or enhancements to existing customer services; planning, design, forecasting, and production; to end of life.

Management Level Definition

Apply advanced subject matter knowledge to solve complex business issues driven by market change and customer need and is regarded as a subject matter expert. Frequently contribute to the development of new ideas and methods. Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Act as an expert providing direction and guidance to process improvements and establishing policies. Frequently represent the organization to external customers/clients. Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.

Responsibilities

• Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
• Define the value proposition, target customer segments, and business case to bring one or more innovative and disruptive customer service offers to market with respect to the whole company product and service portfolio (i.e., required customer service deliverables, Revenue/Margins, financials, market share).
• Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
• Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
• Create and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle. (i.e., Service Delivery: customer service offer development, Supply Chain: SKUs, inventory, and Marketing: marketing and pricing strategies and Go To Market Plan).

About You

Education and Experience Required:

• 8+ years of work experience in related field.
• Bachelor's degree or equivalent in computer science, engineering, or related field of study. MBA or advanced degree in computer science or engineering preferred.
• Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
• Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Knowledge And Skills

• Expert business acumen and knowledge of root cause analysis and problem detection.
• Expert skills in cost efficient solution building, financial performance metric creation and analysis.
• Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team.
• Expert team skills and ability to lead and manage the complexities of cross functional team business team; functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects.

Required

• Five years of customer service-oriented market experience, e.g., sales, consulting, or other direct customer facing activities including troubleshooting and resolving customer requests and issues.
• Ability to work independently with strong instincts for collaboration and communication
• Thrive in an environment of change and ambiguity
• Demonstrated knowledge of the customer experience and support tools and process used in supporting customer deployed technology, e.g., case creation, contact management and metric, professional services.
• Experience working with large, global accounts and the sales and partner teams that sell to these accounts with the ability to understand and resolve their specific needs. This includes comfort presenting complex topics clearly to accounts, analysts, and internal audiences.

Desired

• Knowledge of these concepts and terms:

Customer Journey and Experience including the LAER model (Land, Adopt, Expand, Renew)

ITIL Service framework

Knowledge of cloud, managed services, or telco carrier service offers and delivery models.

Join us and make your mark!

What We Can Offer You

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive, and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#Aruba #ArubaUS #Diversity #UnitedStates

Job

Engineering

Job Level

Expert

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

Annual Salary: $109,400.00 - $251,500.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.