Product Technical Support Jobs

Committed to offer 100% Worry Free experience to clients and satisfaction and success at all times

Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 5pm PST. Shift are determined Workforce Management.

Upselling - identify product improvements by additional services offered by Intermedia

The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers.

Minimum one (1) year of experience in a high-volume call center environment in a technical support role

Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products

Relevant job experience may include construction work, welding, fabrication, retail tool experience.

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Hand/power tools, metal working/welding and test equipment.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Medical, dental, vision, and life insurance plans.

You have experience in channel management, in particular, within the parking industry

Manage new and existing locations

Develop knowledge of how the platform works, understanding user expectations and outcomes

You are a hyper-organized person who likes to manage a lot of moving parts

Strong communication skills, with the ability to engage internal stakeholders eloquently & directly when needed.

You work well independently, can manage your own time, and do not miss targets

Familiarity with ticketing systems and customer relationship management (CRM) tools.

Experience using Zendesk and Intercom softwares, and other remote support tools.

Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.

Guide customers through troubleshooting steps, offering clear and concise instructions.

Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.

Contribute to the development and improvement of technical support processes and knowledge base articles.