Product Support Manager Jobs

3+ years of management experience in the travel industry; experience with product management, contracting, and pricing preferred.

Proven leadership skills to mentor, develop, and empower team members and create a positive work environment.

Undergraduate degree or equivalent experience in travel, business administration, marketing, or related field.

Advanced analytical skills with demonstrated ability to work through the development of complex business solutions.

Strong communicator, both written and verbal, with the ability to direct the actions of others.

Must be flexible and adaptable to changing priorities while working under pressure to meet immediate deadlines.

You have experience in channel management, in particular, within the parking industry

Manage new and existing locations

Develop knowledge of how the platform works, understanding user expectations and outcomes

You are a hyper-organized person who likes to manage a lot of moving parts

Strong communication skills, with the ability to engage internal stakeholders eloquently & directly when needed.

You work well independently, can manage your own time, and do not miss targets

Manage capacity and staffing to include recruitment, supervision, scheduling, development, evaluation, and performance management.

Present project outcomes for upper management

Must be able to manage remote employees

Manage the team’s backlog to optimize throughput and to accurately predict turnaround time for open issues

Identify impediments for the team and determine the best elimination plan

Colloborate with other leaders to ensure teams are working together in order to delight our customers.

Minimum of 1-3 years in people management required.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

Manage day-to-day operations to deliver superior customer service and improved access to medication for commercial and uninsured patients.

Provide recommendations regarding appropriate promotional and business practices based on reimbursement capabilities.

Bachelor's Degree. Comparable or relevant experience will be considered.

2-4 years experience managing a reimbursement or call center is preferred.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Create, update, and maintain a comprehensive knowledge base, including frequently asked questions, troubleshooting guides, and best practices.

5+ years of relevant product support experience, preferably at a tech company

Excellent communication and interpersonal skills with the ability to communicate complex technical information to non-technical audiences.

Experience with ZenDesk highly preferred

Experience with Pendo guides is a plus

Monitor team performance metrics, including response time, resolution time, customer satisfaction scores, and ticket management.

Proven experience in direct customer support, with at least 2 years in a leadership or managerial role.

Foster a positive and collaborative team environment, promoting open communication and knowledge sharing.

Develop and implement training programs to enhance technical skills and customer service excellence.

Collaborate with other departments to enhance the customer experience and streamline support processes.

Demonstrated experience in coaching, mentoring, and developing technical support teams.

Experience with Jira Software, Jira Service Management and Confluence

Knowledge of or experience working in the software development lifecycle

Update, manage, and communicate closure of product defects based on released work.

Review, consolidate, and triage provider feedback to Product Managers from in-portal integration.

1-3 years experience with product support

Strong critical thinking and analytical skills

Experience with customer issue management tools (Jira, Zendesk) a plus

Develop, execute, and maintain a knowledge base of troubleshooting articles and technical runbooks for resolving support issues

At least 6 months of experience with SQL

Excellent user-facing and stakeholder communication skills, both written and verbal

Fast learner, adaptable, and creative problem-solving skills

Ability to work quickly and manage a high volume of support requests

Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Create, update, and maintain a comprehensive knowledge base, including frequently asked questions, troubleshooting guides, and best practices.

5+ years of relevant product support experience, preferably at a tech company

Excellent communication and interpersonal skills with the ability to communicate complex technical information to non-technical audiences.

Experience with ZenDesk highly preferred

Experience with Pendo guides is a plus

Provide feedback to product management teams to improve the operator experience, identify feature requests, and enable enterprise customer success.

Minimum of 5 years of experience in program or project management, preferably in a software development environment.

Proven experience in leading change management initiatives and managing complex projects, including product, service, and market launches.

Certified Project Management Professional (PMP) or equivalent certification is a plus.

Lead change management initiatives across the team, ensuring smooth transitions and minimizing disruptions during product, service, and market launches.

Experienced, driven, and organized Program Manager

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Five years of product management experience ideating, developing, launching, AND managing service offers or products.

Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.

Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).

Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.

8+ years of work experience in related field.

Technical understanding and knowledge of the data networking product industry and the associated customer focused services.