Manager, Product Operations Jobs

ABOUT LeaseLock:

In a perfect world, every lease would end with zero balance. Properties and tenants could go their separate ways without squabbling over outstanding debts and deposits. Those debts and deposits make up hundreds of millions of dollars each year and most of it is just forfeited— languishing in escrow, sent to collections, or simply written off as bad debt.

At LeaseLock, we believe in a better way. We’re empowering the built world with better technology and equipping property owners and operators with a new generation of financial tools to reduce risk, recapture revenue, and optimize asset performance. Our financial technology creates more valuable, efficient properties by turning unpredictable loss and damage into dependable operating income, getting each lease closer to zero balance.

Powered by our data platform and AI risk engine, LeaseLock develops solutions, like our flagship lease insurance, that are driving the future of residential rental real estate. Launched in 2016 and growing rapidly, we’ve insured over $6 billion in leases with clients representing the top property management companies and ownership groups in the country.

ROLE SUMMARY:

LeaseLock Inc. is seeking a highly experienced Manager, Product Operations to join our dynamic team. In this role, you will be responsible for driving operational excellence and ensuring the successful execution of our product strategy within the prop-tech or property management sector. The ideal candidate has 5-7 years of experience in a similar role and possesses a deep understanding of the technical aspects of the industry. You will collaborate closely with cross-functional teams to ensure seamless product operations and deliver superior customer experiences.

RESPONSIBILITIES:

• Collaborate with the technology team to ensure the successful integration and implementation of product features and enhancements.
• Lead and manage the post-release product lifecycle, from product analysis, issue resolution, workflow optimization, and cross department coordination of execution while adhering to tight project timelines.
• Collaborate with the product management team to define update and/or fix requirements and align those to strategic objectives based on market trends and customer needs.
• Coordinate with cross-functional teams, including engineering, sales, marketing, and customer success, to align product operations with business goals and objectives.
• Conduct regular analysis of product performance data to identify trends, issues, and opportunities for improvement.
• Mentor and provide guidance to junior members of the product operations team, fostering a culture of continuous learning and professional development
• A desire to progress into people management is a plus
• Drive continuous improvement initiatives to optimize operational efficiency, identify bottlenecks, and implement scalable processes.
• Stay updated with industry trends, emerging technologies, and competitive landscape to provide recommendations for product enhancements and innovation.
• Manage the product operations organization; grow, mentor, and hold accountable all team members under your direct supervision.
• Monitor and address customer feedback, inquiries, and issues related to product operations, ensuring prompt and effective resolution in partnership with the Customer Success team.

QUALIFICATIONS:

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Excellent analytical and problem-solving skills with the ability to translate customer feedback and data insights into actionable recommendations.
• Strong understanding of software development lifecycle (SDLC) and experience working with cross-functional teams to drive product development and delivery.
• Exceptional project management skills, with the ability to manage multiple priorities and deliver high-quality results within tight deadlines.
• Proven track record of successfully managing and delivering complex product operations in a fast-paced, highly technical environment.
• Proactive, self-motivated, and detail-oriented, with a strong sense of ownership and accountability.
• Demonstrated ability to develop and implement operational processes and procedures to drive efficiency and scale.
• Experience with property management software, real estate technology, or related platforms is highly desirable.
• 2+ years of your experience should be directly managing other team members.
• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
• 5-7 years of experience in product operations experience, preferably within the prop-tech or property management sector.

COMMON QUESTIONS

What is the pay range for this position?

• The base pay range for this position is $73,000 - $136,000 annually.
• Our offers also include a corporate or incentive bonus target and early stage stock option equity.
• Our pay ranges are wide to allow for adjustment based on relevant experience and geo-location; those with less experience and in a lower cost location can expect to land lower in the range; those with more experience and in a higher cost location can expect to land higher in the range.

Will this position have direct reports?

• Yes, this is a mid-level, management position with 1 direct report to begin.

Where does this role report?

• This role reports initially into our Director of Product

Where is this role located?

• We are a remote first organization, so we are fine with anyone located within the United States working remotely from their current residence.

Do you accept applicants on a Work Visa?

• We are happy to accept applicants who currently hold a valid work visa that has at least 3+ years of work authorization left.