Associate Director, Product Advocate Support

MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare liver diseases affecting children and adults. Propelled by our passion for patients and their families, we’re focused on turning possibilities into realities. Using data and meaningful evidence, our goal is to transform scientific discoveries into therapies that are poised to positively impact the treatment of rare liver diseases. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. Learn more about our work, our culture, and what it’s like to be a part of our team:

Position Summary

The Associate Director, Product Advocate Support (PAS) will work with major cross-functional teams at the customer level and provide customized support for the reimbursement and market access experience for LIVMARLI and future FDA approved products. Patient services and access to LIVMARLI is offered to customers exclusively through the Mirum Access Plus (MAP) program. This individual is responsible for providing internal and external customers access and reimbursement education to support timely patient access to Mirum products. This individual will work closely with the sales, market access, MAP and marketing functions on reimbursement-related issues. This individual will provide patient specific, insurance policy education to help HCP accounts with the prior authorization and appeals processes.

Job Functions/Responsibilities

• Proactively providing targeted education to HCP office staff on Mirum Access Plus and the access process to supplement knowledge gaps.
• Collaborating with other Mirum cross-functional team members
• Acting as a subject matter expert on the reimbursement/access landscape relevant to Mirum therapies for the treatment of cholestatic liver disease. This includes payer policies, prior authorization requirements, denials, appeals, peer to peer, and other education required to navigate access for indicated patients.
• Offering operational solutions and/or identify opportunities to enhance HCP’s access experience by trouble shooting HCP account access issues and collecting HCP account feedback
• Partnering with Mirum stakeholders on overall account and territory strategy to maximize internal/external functional customer knowledge on payor policy and MAP processes.
• Other duties as assigned
• Attending weekly regional team meetings and keep regional teams informed of access trends with patient enrollment forms and PAS activities with key accounts
• Analyzing and sharing insights on the reimbursement/access experience for Mirum therapies.
• Complying with all laws, regulations, and policies that govern the conduct of Mirum activities.
• Developing compliant and customer-centric reimbursement educational materials
• Providing RAMs and HCP offices with patient specific, payer policy education to support the prior authorizations and appeals process for MAP consented, on label patients
• Collaborating with MAP supervisor and HCP accounts on individual case management needs related to HCP education on reimbursement issues.
• Supporting the continuing improvement and education of MAP Coordinators by providing feedback in call calibration sessions and designing/conducting training to support any knowledge gaps
• Conducting access related business reviews with higher volume HCP accounts to keep them informed of account specific as well as national trends

Qualifications

• 3 years of experience in the following functions is strongly preferred: field reimbursement, patient access and support, payer account management, market access strategy and operations within the pharmaceutical or biotech industry
• 8 years of pharmaceutical or biotech experience
• Ability to travel up to 50% of time
• 4 or more years of experience with specialty products in the orphan or rare disease space required
• Bachelor’s degree in business, science or related field

Knowledge, Skills, And Abilities

• Influences without authority and successfully collaborates cross-functionally
• Ability to anticipate and resolve problems effectively
• Demonstrated flexibility in working with people, processes, and systems in a complex environment
• Effectively organize and prioritize various activities
• Ability to multi-task and be responsive to internal and external customers, even while on business travel
• Strongly embodying Mirum core values: care, be real, get it done, and have fun, seriously
• Result and goal oriented, committed to contribute to the overall success of Mirum
• Clear, accurate, and concise written and oral communication skills

Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.

Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

• For US Applicants Only: Mirum Pharmaceuticals is also committed to the safety and wellbeing of all who work with us. As we continue to monitor the COVID-19 pandemic, Mirum Pharmaceuticals has made the decision to require all perspective candidates and independent contractors in the United States to be fully vaccinated against the COVID-19 virus. To be considered fully vaccinated is to have both doses of a two-dose vaccine two weeks apart or two weeks since a single-dose vaccine has been administered. This does not apply to candidates/independent contractors who are granted an accommodation/exemption by Mirum Pharmaceuticals based on qualifying religious or medical reasons.