Payor Partnership Support And Intake Associate

About us:

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.

What You’ll Be Doing:

We’re looking for a first class Payor Partnership Support and Intake Associate who is passionate about improving the landscape for mental healthcare. This position will help directly improve our relationships with our payor partners and clients.

You will be responsible for all aspects of intake and support related communications and resolutions. You will work with a remote team of 6-8 teammates and report directly to a Team Lead on our Payor Partnership team. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact.

Your responsibilities will include:

• Meet with manager to discuss QA, accept feedback and improve communications
• Stay current and up to date with any new workflows or partnerships Grow participates in
• Retain clients by rematching those who had an unfavorable experience
• Ensure patient data in software is correct and most up to date, contacting the appropriate person for any inconsistencies
• Answer live calls, emails and live chats from our payor partner clients within our team SLAs
• Booking appointments for clients and care coordinators
• Complete outbound calls to prospective and existing clients

Salary range: Starting rate is $20/hour 1099 temp to hire

You’d be a great fit if...

• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
• You are available during West Coast hours (Pacific Time)
• You love problem solving; you’re naturally curious, especially about technology
• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs
• Bonus points if you have a track record of at least one year of successful customer-facing professional experience

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Benefits

• Competitive salary
• Mental health mornings (2 hours each week)
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Continuous learning opportunities
• Generous PTO
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
• Company-wide winter break
• Comprehensive health insurance plans, including dental and vision
• Flexible working hours and location (remote OR in-office, your choice!)
• Team meditation
• The chance to drive impact within the mental healthcare landscape from day one
• In-office lunch and biweekly remote lunch on us!
• Wellness Stipend