Enrollment Coordinator (100% Remote) Jobs

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

We are hiring a small cohort of Enrollment Coordinators who are passionate about improving the lives of people with kidney disease or at risk of kidney disease. Our Enrollment Coordinator will make calls to eligible payor program members and discuss the benefits that the CKD program can provide them in an effort to persuade them to join the CKD program.

What you will do:

• Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ disenrollment operations/processes
• Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns
• Determine eligibility for related plan members to ensure compliance. Obtain missing information for enrollment completion
• Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality
• Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits

Experience you will bring:

• Strong track record of meeting performance goals
• Experience in a healthcare setting, working with patients and knowledge of HIPAA compliance is a plus
• 2+ years of experience in patient support, customer service, call center, or sales
• Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment
• Clear and concise written communication
• Excellent phone presence, including active listening and clear verbal communication

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

• We bring joy to our work
• We are better when we work together
• Humility is a source of our strength
• We care deeply about the people we serve

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

Our hourly rates start at entry level and span to compensate an experienced skillset. As Interwell Health employee, you will be eligible for these benefits:

• Student loan repayment assistance
• 100% Remote Work
• 401K match up to 50%
• Robust Paid Time Off
• Competitive health, dental, and vision plans
• Fertility benefits and 12 week, fully paid parental leave
• Tuition reimbursement up to $4,400 per calendar year