Intake Support Specialist Jobs

Knowledge of CPT and ICD-10 codes preferred

Connect with current clients to ensure customer happiness via ‘outbound calls’ that support outreach efforts while providing concierge care.

Maintain accurate and complete records for each referral by entering information into CS-Link.

Be responsible for financial clearance of referrals from non-contracted entities, from specific product lines, prior to triaging to tertiary program.

Monitor existing referrals to ensure patients are scheduled timely.

Proven understanding in California health insurance market including a proven understanding of HMO product lines.

Experience in medical field and administrative record management, preferred

Self-motivation, organized, time-management and deductive problem solving skills

Essential Job Duties And Responsibilities

Experience with medical billing practices and of billing reimbursement, preferred

One year of related work experience, preferred

Machines, Equipment And Technical Abilities

Retain clients by rematching those who had an unfavorable experience

Meet with manager to discuss QA, accept feedback and improve communications

You are successful working independently and remotely, and adapt well to changing priorities and customer needs

Bonus points if you have a track record of at least one year of successful customer-facing professional experience

Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):

Flexible working hours and location (remote OR in-office, your choice!)