Associate, Intake Assistant Jobs

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds—tech people, numbers people, even people people—working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference—it’s time to make a healthy career move to MVP!
Full-Time, Non-Exempt
Position can be remote/virtual within New York State
Receives service requests via phone, fax, email, postal mail or other correspondence from providers, facilities, enrollees or enrollee representatives. Reviews and interprets authorization requirements based on MVP contracts, riders, processes, resources, policies and procedures. Data entry of service requests into the medical management system for clinical review. Makes outgoing calls to providers with determinations or request additional information. Addresses the Associate, Intake Assistant duties as needed per resource balancing, Performs other duties as specified by Leader, Intake.
Minimum Education
POSITION QUALIFICATIONS:

• High School Diploma or equivalent required

Minimum Experience

• One to two years relevant experience in insurance, medical or healthcare field
• One to two years customer service experience
• Familiarity with medical terminology including ICD, CPT, HCPC and Revenue code sets

Required Skills

• Must be well organized with exceptional time management skills
• Ability to work independently and prioritize multiple assignments
• Ability to use rational thinking for process efficiency
• Intermediate computer/keyboarding skills
• Ability to use discretion in handling confidential information and knowledge of HIPAA laws
• Ability to efficiently do repetitive work
• Excellent oral and written communication skills
• Beginner Microsoft Outlook and Word

About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]
Please apply and learn more – including how you may become a proud member of our team.
Apply Now