Outreach & Enrollment Coordinator Jobs

Mindoula is seeking an Outreach & Enrollment Coordinator to support our Population Health Programs to enroll new members.

Our Outreach & Enrollment Coordinator (OEC) creates the first impression of our program and engages members to actively participate in improving their own health and wellness through partnering with a personal case manager.

How you'll contribute;

• After enrollment, ensure a warm hand-off to the assigned Care Extender or schedule an initial appointment for enrollment, stepping back in as needed if the hand-off is incomplete.
• Prepare and maintain records, reports, paperwork, and members’ diagnostic records, maintaining the confidentiality of members at all times.
• Be a positive ambassador of Mindoula Health.
• Engage in initial and continuous outreach to a cohort of members on a regular basis (as assigned) virtually and in person, to enroll them in the program.
• Utilize clear and accurate communication skills (both verbal and written) to communicate with members over the phone, through email, and in person.
• Show each member respect and compassion without crossing therapeutic boundaries, infringing on ethical standards.
• Complete initial member screenings to determine enrollment eligibility.
• Accurately complete all case notes in a professional, timely manner, producing high-quality documentation that enables members to receive the best treatment possible.
• Research and develop community outreach and resources to ensure the team is able to meet enrollment targets..
• Coordinate and complete a high volume of outbound calls, to hit individual enrollment targets and ensure the team meets enrollment goals.
• Assist with coordination of and participation in community engagement events, as needed to fill cohorts.
• Provide appropriate education and answer questions about Mindoula’s Interpersonal Violence Reduction Program, Population Health Management Program, and other Mindoula programs and service offerings.

What will make you successful;

• Ability to write professionally with little error, think critically, and independently problem-solve.
• An Associate's degree in psychology, social work, or other applicable behavioral health disciplines from an accredited college or university is required.
• Experience working on, leading or participating in sales, outreach, engagement, and/or enrollment campaigns.
• Data entry and database management are required.
• Customer service experience is required.
• Proficient in Microsoft Suite, Google Suite (calendar, docs, sheets, slides, etc.).
• Experience in the behavioral health field and/or healthcare environment is preferred or a combination of experience and education which provides the candidate with the requisite qualifications.
• Crisis Intervention Training / Crisis Training preferred.
• Experience working with high-risk, complex adults preferred.
• Experience with Electronic Medical Records preferred.

Schedule:

Work shifts scheduled between 11am - 8pm (EST, CST, PST) not to exceed 40 hours weekly. Include up to 20% mornings and weekends.

The hourly pay range is $19.23 to $20.91. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Mindoula offers superior benefits, including medical, dental, vision, 401k with match, STD/LTD, paid time off, and more!