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Part-Time Operations Support Administrator

Company

Robert Half
Address United States
Employment type TEMPORARY
Salary
Category IT Services and IT Consulting
Expires 2023-08-02
Posted at 10 months ago
Job Description

Robert Half is searching for a part-time, REMOTE Operations Support Administrator for a Software client! The primary responsibilities of this Operations Support Administrator is to triage and be the first responder to support issues relating to the client's Salesforce platforms. This role is a short-term contract (10-12 weeks) and would have a part-time schedule (Monday through Friday, 12 PM to 4 PM Pacific) with occasional need for full-time weeks. This role is 100% remote.


Responsibilities:

  • Monitor multiple teams' Slack channels for any issues regarding Salesforce
  • Meet SLA requirements - posts must be acknowledged within 15 minutes and resolved or escalated within 15 minutes
  • Common issues include validation errors, DocuSign synching errors, automation errors, and manual creation (any issues that would prevent business)
  • Support primarily internal Sales teams with day-to-day business
  • Work collaboratively with the other 2 Operations Support Administrator to resolve issues and stay on top of queue


Requirements:

  • Previous experience working remotely and being able to be a self-starter
  • Prior experience working a case queue, triaging, and acting as first responder
  • Familiarity with Salesforce - working within it, basic knowledge of terminology and click paths
  • Salesforce troubleshooting and support is a nice to have