Virtual Health Coordinator-Part Time

Company Description
Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Working hours-
Weekdays 4 hour shift from 8-12 or 12-4 or 4-8
Biweekly weekend work Saturday/Sunday 8am-2pm or 2pm-8pm
The Virtual Health Coordinator will work closely with PVH providers to provide real-time support for both the providers and patients leveraging the virtual clinic service. The Coordinator will also work closely and in support of telephonic Care Advice Line registered nurses, Population Health support staff, primary care providers (PCP’s), and networked partners to provide real-time call queue support for Care Advice Line functions not requiring RN licensure, i.e., independent clinical assessment.
Primary Job Duties

• Manage expectations around wait time for patients and troubleshoot issues with providers/patients on our virtual health platform
• Collaborate effectively with integrated care team to support care coordination for patients
• Support the Care Advice Line by accurately identifies patients, caregivers, and their primary purpose and need for calling the nurse line
• Monitor internal systems (athena, 8x8, slack, etc.) and follow required protocols for provider and patient outreach
• Assist in managing the virtual clinic’s administrative inbox and completing the tasks as needed
• Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs
• Assist with appropriate and miscellaneous projects as assigned
• Support communication between the patients entering the virtual clinic queue and the providers that are extending their services
• Effectively manage communications, both written and verbal to all patients, caregivers, peers and healthcare providers
• Answer and address incoming calls promptly and in according with SOP and training guidelines
• Participate in quality assurance process
• Assist with patient reporting and tracking as necessary
• Triages and transfers call and cases appropriately to RNs, providers, team members and 911
• Assist in scheduling PCP or specialist appointments as necessary
• Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities

Qualifications

• Preferred experience with professional telephonic or remote communication
• Prior experience working in a healthcare setting
• Ability to work evenings, weekends, and holidays
• Must comply with all HIPAA rules and regulations
• Prior experience with Athena EMR preferred

Colorado, New York, New Jersey, California and Washington Residents Only: The hourly range for this role is $17.00 to $20.00 in hourly base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.