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Crisis Support Staff (Part-Time)
Company | Crisis Text Line |
Address | United States |
Employment type | PART_TIME |
Salary | |
Category | Non-profit Organization Management,Mental Health Care,Hospitals and Health Care |
Expires | 2023-08-19 |
Posted at | 9 months ago |
Overview:
- Please Note: This position is limited only to candidates who permanently reside in Texas, Michigan, Illinois, North Carolina, Iowa, Utah, New Mexico, Missouri, or Florida at this time.
- De-escalate imminent risk conversations when users are at risk for suicide or homicide.
- Under supervision of a Manager of Clinical Supervision, provide quality assurance oversight to conversations between volunteers and users in crisis.
- Utilize quality improvement auditing methods to ensure strong delivery of our service.
- Work collaboratively with the Clinical Supervision team on users involved in medical emergencies, federal crimes in progress, or any mandatory reporting.
- Provide warmth and empathy to our users in crisis.
- Multitask by providing our service to multiple (4 to 5) users at once in order to reduce overnight wait times.
- Consistently exhibits effective and constructive communication
- 1+ year of crisis intervention work experience beyond volunteerism.
- Proven ability to work well under pressure while maintaining professionalism and maturity
- Understanding of quality improvement and quality assurance processes.
- Ability to work 26 non-traditional hours per week, specifically overnight shifts, weekends, and holidays.
- 15 vacation days
- Mental health (Monthly)
- Family support through a virtual childcare platform
- 3 personal days
- 20 paid holidays including:
- Federal holidays like Juneteenth and Labor Day
- Election day
- Professional Development (Annual)
- Wellness (Annual)
- Holiday break from Dec 24 through January 1
- 7 sick days
- Stipends/Allowances
- Internet Service (Monthly)
- 2 renewal days
- Flexible paid time off, including:
- Home office setup (One time/First year)
- 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
- Medical, dental, and vision benefits for the staff member and family at no cost to the employee
- Student loan repayment (after 2 years of continuous full time service)
- 12 weeks paid parental leave (after 6 months of employment)
- 2 floating holidays
-
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