Time & Labor Support Specialist

Are you passionate about solving real business problems and helping people thrive in the #PeopleFirst Economy? Are you a life-long learner? Then Proliant might be the place for you!

Proliant is seeking a Time & Labor Support Specialist to join our team.

We Want Individuals Who…

• Want to see and feel success in themselves, their teams, and the employees they serve
• Truly care and are passionate about the work they do
• Want to be continually developed
• Who are proud to talk about the #Community they are a part of
• Who are #ProliantProud
• Aren’t afraid to solve real business problems for customers

But first, more about us!

Proliant powers the #PeopleFirst Economy. We deliver fully integrated, cloud-based People Tools that simplify payroll and all HR processes while improving accuracy and ensuring full industry compliance for over 4,000 customers in multiple industries in all 50 states.

We believe that with the right HR technology in place, businesses can thrive in this ever-changing world. However, technology is not the answer alone. We arm you with an award-winning professional services team to solve your HR related business problems. We offer the highest quality personalized customer service possible.

We are in search of inspired people looking to do inspiring work. We are looking for individuals have a desire to work in one of the most dynamic sectors of technology - HR Tech.

The Time & Labor Support Specialist provides first level client support in a team atmosphere, and acts as the main point of contact for our T&L services for an assigned group of clients

Job Responsibilities

• Build and adjust time and attendance parameters, accrual policies, attendance policies, etc.
• Research various time system issues for internal and external clients
• Use analytical skills to trouble shoot and solve problems
• Work with various file imports/exports
• Assist clients with time clock set-up, communication, and functionality
• Work as a liaison with other departments to provide excellent customer service to our customers
• Support our clients on their questions about our time and labor product and maintain in depth knowledge of our time and labor product, features and usage
• Communicating with clients via phone and email to provide assistance with technical, navigational, and time system related inquiries

Job Requirements

• Team player
• Highly organized with strong time management skills
• Strong data interpretation skills to form actionable suggestions to Management
• Loves good technology
• Ability to handle multiple priorities efficiently
• Provide world-class customer service
• 2 years of Time & Labor Support experience
• Requires minimal management input

Compensation: Dependent on Experience

This is an amazing opportunity! We are scaling rapidly and we believe in promotion from within. Our team is world class and the awards and rankings year over year prove it. Just check out our Glassdoor reviews! We offer a great work environment with excellent benefits. Apply today if you would like to find out more!