Outbound Facilities Support Shift Lead-Part Time

Outbound Facility Support Lead

ShiftMed, the leading and fastest-growing nursing jobs platform in the U.S., is looking for an Outbound Facility Support Lead to assist the Customer Success Operations Team. ShiftMed’s mission is to revolutionize the nurse staffing business, leveraging our technology to empower healthcare professionals to take control of their schedules. Our app enables them to connect directly with facilities to find the best opportunities that fit their needs while earning approximately 20% higher than the industry average.

In this role, you’ll be responsible for providing guidance, instruction, training, and leadership to inspire the team to perform at their optimum. To ensure success as a call center team lead, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center team lead should be a friendly, approachable individual with effective training and communication skills.

Who we are:

• Our Mission is to empower healthcare professionals to make a living doing what they love, when and where they want.

In the news:

• Featured on NBC's Today Show
• Recognized on Inc. 5000 fastest growing company list!
• ShiftMed has been featured in media outlets such as, USA Today, Yahoo! News, Huffington Post’s Thrive Global, Fortune, Nasdaq TradeTalks, Skilled Nursing News and Home Health Care News
• Business Insider exclusive article on or annual state of nursing survey

ShiftMed Setting a New Standard:

• Exclusive Uber Health Partnership, breaking the transportation barrier for healthcare professionals
• 158 markets across 30 states nationwide (and growing!)
• Over 10,000,000 hours of care delivered
• 350,000+ (and counting!) w2 credentialed workers
• $46,000,000 YTD cost savings for our clients

About your role:

• Liaising with team leaders and managers to conduct on-the-job coaching
• Observing the daily operations of call center employees and identifying any areas of improvement
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction
• Training experienced employees on new or updated call center procedures to improve their performance
• Managing the day-to-day activities of the care team and delegating tasks
• Oversee procedures and policies regarding call techniques and appropriate agent conduct
• Measuring the effectiveness of training sessions and reporting back to management team on progress
• Understand the organization’s products, services, procedures, and guidelines and communicate same to all team members
• Creating a pleasant working environment that inspires the team
• Other duties as assigned

Requirements and Skills:

• Ability to adapt and grow in a fast-paced environment
• Excellent knowledge of customer service best practices and computer literacy
• At least 2 years’ experience working as a call center trainer or team leader
• Associates Degree, or working towards
• Excellent oral and written communication skills
• Strong teaching abilities and mentoring skills
• Detailed-oriented, self-motivated, and solutions oriented

When you join our company, you’re not just accepting a job. You are making a career move.

ShiftMed is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment visa at this time.