Part-Time Member Support Coordinator

Who We Are

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:

• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches (ncsasports.org)
• Boarding school and camps, via a 600-acre state-of-the-art campus in Bradenton, Fla. (IMGAcademy.com)
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance (IMGAcademy.com/Plus)

Our team has a deep appreciation for the transformative power of sports and holistic personal development. Our leadership is actively investing in the growth of the organization. We continue to broaden and deepen our technology platform and team in pursuit of our vision for empowering youth sports and the path-to-college for student-athletes.

IMG Academy is part of the Endeavor family of companies (NYSE:EDR).

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

What You’ll Do

The part-time Member Support Coordinator will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The position will allow the Member Support Coordinator to communicate and interact with student-athletes and their families on a regular basis. The Member Support Coordinator will manage inbound contact from families throughout their recruiting process and provide sport-specific advice and information.

• Critically evaluates the status of every client with whom one interacts and provide direction to ensure the member stays on a path towards success with his/her membership.
• Manages all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network.
• Helps clients understand the steps they need to take to maximize their recruiting potential and their membership at NCSA.
• Provides a world-class customer experience to NCSA’s clients.
• Proactive outreach to clients who are not progressing and need direction, to ensure each member stays on path towards success.

You Have These

• Strong work ethic with team player attitude and mentality
• Passionate about college athletics
• Associate’s Degree or customer service experience
• Goal-oriented with a desire to succeed.
• Excellent writing skills
• World-class customer service skills
• Professional, friendly phone demeanor
• Proficiency with Microsoft Word, Excel and Outlook
• Organized and detail oriented
• Ability to work weekends
• High level problem solving skills

Schedule/Compensation

• Hourly Rate: $15.00
• Part-time
• Up to 29-hours per week
• Must be available on Saturday and Sunday from 8:30am-5:30pm

How We Work

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. Where and how we work has changed over the years, but our ability to collaborate and achieve great things together remains the same. At NCSA, we celebrate each win and find creative ways to keep our competitive edge at work. Whether it’s a virtual fitness challenge, team huddle or gathering, we’ll provide the experiences to help you feel connected – even when you work from home.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get To Know Us Better

https://www.ncsasports.org/who-is-ncsa

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.