Community Operations Part-Time Contractor

Interested candidates should submit their resume and optional cover letter to Megan Jacobs at [email protected].  
Who We Are 
Truth Initiative® is America’s largest non-profit public health organization dedicated to making tobacco use a thing of the past. We speak, seek and spread the truth about tobacco through education, tobacco-control research and policy studies, community activism and engagement, and innovation in tobacco dependence treatment. We are a diverse and inclusive organization.   
The Innovations Center at Truth Initiative designs, builds, evaluates, and markets leading digital solutions to help people of all ages live tobacco free. EX is one Truth Initiative’s quit tobacco programs designed to help adults aged 18+ quit smoking, vaping, dipping or chewing tobacco. Developed in collaboration with Mayo Clinic, EX Program supports users through multiple, integrated modalities. One of these modes is the EX Community (
The EX Community is the world’s largest, longest-running online community centered on quitting tobacco. 5000+ active members each month participate in the EX Community to give and get support on their quitting journey, build relationships with others going through the quitting process, and learn from Mayo Clinic team members who blog about different aspects of quitting or host real-time virtual events for members. 
Who You Are 
We're seeking a part-time (20 hours/week) Community Operations Contractor to manage the operational aspects of our EX Community on an ongoing basis. The ideal candidate will be proactive, detail oriented, possess excellent problem-solving skills, and have experience working with digital platforms and vendors. They will work to ensure a seamless user experience and operational efficiency on our platform. 
PRIMARY RESPONSIBILITIES: 

• Anticipate potential issues within the EX Community and proactively develop and implement solutions 
• Collaborate with the internal software development team and external vendors (Khoros, Whatfix) to keep the EX Community platform working and updated 
• Support and moderate different online events for the community, including real-time virtual events hosted in collaboration with external partners 
• Optimize areas of the platform to ensure users remain engaged and operations run smoothly 

Required Qualifications 

• Proven ability to identify and rectify technical problems within a community environment; experience with Khoros is a plus 
• Exceptional communication skills with the ability to maintain professional relationships 
• Positive, professional attitude and strong team orientation 
• Strong understanding of the digital landscape and ability to leverage interpersonal skills both online and offline 
• Ability to quickly make sound judgments and decisions when necessary 

We know that tobacco use disproportionately affects people of color, people from working class backgrounds, and LGBTQ people. We believe these communities must be centered in the work we do, and want all tobacco users to feel safe, included, and represented in our quitting programs. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. 
Interested candidates should submit their resume and optional cover letter to Megan Jacobs at [email protected].  
This is a remote position with an hourly rate of $23-28/hour based on experience. This position will not be eligible for benefits.  
No telephone calls please. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability.