Customer Support Advocate, Part Time (Thursday-Sunday, 6-10Pm Pst)

Hello from Pinger! Our market-leading communications products have been

downloaded by hundreds of millions of iOS and Android users around the world. Our

simple mission is to help individuals and businesses communicate in new and

surprisingly simple ways. We are profitable, growing and are having fun. Pinger is

located in downtown San Jose, walking distance to dozens of restaurants and public

transit and embraces remote work.

Pinger is seeking a Customer Support Advocate to provide an effortless support experience. The Customer Support Advocate will be responsible for responding to users’ needs through a variety of communication channels including email, chat, and SMS via Zendesk.

The hourly rate for this role is $19

The responsibilities for the role include, but are not limited to:

• Adhere to, create and modify support processes in an effort to deliver the best possible customer service experience
• Comprehending, managing and responding to support requests submitted to Pinger
• Engaging with requesters to understand how we can help them and identifying the best solution for them

Requirements

• Basic knowledge of mobile operations software. Particularly, iOS and Android
• 1-3 years of customer service experience
• Remote work experience preferred, but not required
• Ability to be resourceful and self-motivated
• Strong verbal and written communication skills