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Partner Success Specialist - Mountain States
Company | Curriculum Associates |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | E-Learning Providers |
Expires | 2023-07-06 |
Posted at | 11 months ago |
Description
- Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators
- Support territory pilot strategy with new and existing users to achieve a strong conversion rate
- Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educators
- Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements
- Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts
- Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations
- Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform
- Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program
- Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success
- Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations
- You feel comfortable in a fast-paced environment
- You possess a high attention to detail and ability to follow complicated directions
- You demonstrate integrity, ethical standards, and a professional demeanor
- You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines
- You have 1 year or more experience in customer service, sales, or teaching (or a combination)
- You have strong listening and communication skills – both oral and written
- You have strong interpersonal and customer centric skills – build trust and dependability
- You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance
- You have a combination of education and experience that proves competency in the requirements of the role
- You are an ongoing learner – able to learn and incorporate new and complex concepts quickly
- You exhibit excellent problem solving and analytical capability
- You have an Associate’s Degree or equivalent experience
- You are results oriented – follow through to complete assignments , a self-starter, and able to work independently, with some direction and collaboratively, in a team environment
- You are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365)
- 2 years or more experience in customer service, sales, or teaching (or a combination)
- Bachelor’s Degree in Education or Marketing/Business
- Previous experience as a K-12 Educator, in Education Sales, or in Customer Management
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