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Overnight Customer Support Representative
Company | Procore Technologies |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-01 |
Posted at | 8 months ago |
- Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
- Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
- Diligent, consistent attention to detail and management of administrative aspects of the job
- Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
- Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
- Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
- Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
- Proactively seek guidance and direction from manager and co-workers when appropriate
- Self-starter who is excellent at problem-solving
- A solution-focused mindset that proactively detects issues and provides timely solutions
- 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
- A hungry learner with the ability to learn quickly and adapt to a changing product
- Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
- Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
- A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
- Prior experience or even interest in the construction industry is a plus
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