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Customer Service Representative, 9A -5P Mst (607789)
Company | Zimmer Biomet |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Equipment Manufacturing |
Expires | 2023-08-10 |
Posted at | 9 months ago |
Requisition Number AMER28387 Employment Type Full-time Location Virtual Office, Other
- Timely response and support for all inquiries (call, text, email, system driven, etc.).
- Support of the US field and customers in ensuring orders are placed and case support and associated transactions are completed accurately and in a timely manner.
- Answer pricing and product inquiries.
- Coordinate billing with customers to request/receive purchase orders.
- Process purchase orders and order restock of inventory.
- Process emergency orders. Other duties as assigned.
- Ability to seek out process improvement opportunities and make recommendations.
- Ability to establish relationships quickly with a broad range of constituents. Must possess a collaborative style to work effectively throughout the organization.
- Ability to analyze situations and resolve problems.
- Ability to communicate clearly in verbal and written form in English. Interact with staff and management at all levels of the Zimmer Biomet organization and its customers’ .
- Excellent verbal and written communication skills.
- Knowledge of ZDCS, ZSMS, and Livelink preferred.
- Effective working in teams to achieve the department’s objectives.
- Consistently show energy, drive, accountability, due diligence and detail orientation.
- Ability to quickly understand and adapt to processes, policies and systems used by Distributor and Customer Operations team members as well field sales employees.
- Ability to develop and maintain positive relationship with sales associates, external customers, distributor operations team members, and internal stakeholders.
- High School Diploma or equivalent
- One Year of prior Customer Service experience preferred
- Less than 5%
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