Customer Experience Representative - Remote, Nationwide

Customer Experience Representative – Remote, Nationwide

Come Make the World With Us

This is the career you’ve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done — and we have since 1843. Our commitment to quality, safety and sustainability keeps us focused on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while being For Those Who Make The World.

STANLEY Infrastructure, a division of Stanley Black & Decker, is a global manufacturer of hydraulic tools and attachments with world class brands such as STANLEY, Paladin, LaBounty and Pengo. STANLEY Infrastructure has rich history focusing on bringing innovative solutions to market and is recognized around the world for the strength of its people, products and brands.

What You’ll Do

The Customer Experience Representative position is responsible for the selling of company products and services by initiating and responding or follow up with established customers via telephone & email. You’re also responsible for keeping customers informed about available services, supplies, prices and new products. Specifically, you’ll:

• Attendance and/or participation in product training, sales seminars and inside/outside sales meetings.
• Assist customers with initial contact on technical service questions, answering those issues as able, processing RGA forms for return items and product shortages, utilizing Technical Service Representatives for proper follow up and resolution.
• Responsible for meeting established sales quotas in territory by obtaining and renewing orders.
• Drive daily efficiency and communication through key dealer prioritization.
• Fulfill customer requests through incoming and outgoing telephone calls / emails providing information on whole goods, parts, pricing, availability, delivery, sales features and benefits, special programs and promotions
• Work with other customer service representatives and actively offer and accept assistance when work volumes fluctuate to ensure adequate phone and email inquiry coverage
• Process customer orders utilizing SAP order entry platform
• Meet monthly and quarterly customer service metrics

Who You Are

You’re a customer service professional who is agile and adaptable but works with precision to ensure we deliver a top-notch customer experience. You enjoy working in a fast-paced environment where the ability to multi-task is essential. You also have:

• An Associate’s Degree or three (3) years related sales experience with high school diploma or GED
• Previous experience with a CRM, preferably SAP
• Ability to work remotely with minimal supervision and effectively in a team environment
• Ability to multi-task and manage time in a productive manner
• Strong attention to detail and organizational skills
• Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal
• The ability to visualize mechanical and hydraulic situations relating to equipment.

The Details:

• Discounts on Stanley Black & Decker tools and other partner programs.
• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
• Competitive salary

And More:

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.