Customer Support Representative Jobs

Overview of the Project:

We are looking for a resource to join a very unique team with a great client. The selected resource will be apart of a small/ medium business sales chat team. While this is a sales related role, it is not a customer service position due to the amount of minimal orders. This is more of an inbound leads team with a small amount of post order customer service.

The resource will work through an inbound chat within our clients portal for customers, getting deployment timeframes and generating leads through a CRM to sales team. The leads are referred to our clients sales teams to assist with selling customer products.

Day to Day:

• Customer and team communication through a chat tool
• Internal team meetings to talk through updates
• Typing and using computer

Job Functions:

• Gathers and assesses SMB customers hardware, software and technical needs.

• Generates leads to specific departments based on customers’ needs and segments.

• Identifies related future needs for lead generation, opportunity expansion.

• Identifies customer specific parameters and constraints that impact the solution.

• Investigates and optimizes a solution’s fit to the requirements of the customer.

• Identifies probable competition. • Solicits inputs from team members as required.

• Anticipates some of the potential challenges for the proposed solution.

• Assists peers in area of expertise as needed.

• Assists SMB customers in placing orders via chat Affiliate Inside Sales:

• Proactively sells HP products, services, supplies and solutions

• Achieves set quota and goals

• Manage a dedicated que to field consistent inbound calls

• Sells complex, multi- products/services within multiple specialty HP programs

• Nurtures and closes new sales opportunities

• Proactively manage and follow-up on leads

• Focus on new accounts daily to build and maintain a robust sales pipeline

• Actively prospects within accounts to discover or cultivate new sales opportunities

• Aggressively reviews account activities in pursuit of upselling and cross-selling opportunities to promote new business

• Applies consultative-selling techniques to identify and advance opportunities

• High focus on continual growth within designated programs

• Multitasking between multiple internal systems while managing the call/sales flow with the customer

• Using customer relationship management (CRM) tools to catch and record customer details and purchasing history/trends

• Cultivating strategic business relationships with key decisions makers in the purchasing approval process

Required Skills & Technologies:

• Experience working on a team and using chat to communicate
• Strong skills typing
• Positive attitude
• Strong internet connection/ WiFi-- must be hard wired

Nice to Have: Customer service, sales or technology experience, general knowledge of computers, printers, technology as a whole