Customer Service Representative Jobs

Revolution Company
Location: US-AR-Little Rock
Category: Customer Service
Type: Full Time
Overview
Immediate position available! Competitive pay with good benefits, and growth opportunities in a stable and safe work environment. Collaborative and positive team culture.
Responsibilities
Revolution is now hiring for a Customer Service Representative to join its dynamic team. The successful candidate will contribute to a collaborative and motivating work environment and address customer issues/concerns.

• Build sustainable relationships with internal and external customers.
• Handle inbound calls, emails, and faxes from various sources, including customers, sales representatives, and brokers.
• Maintain accurate records and document all customer service activities and discussions.
• Handle transactions with a high level of accuracy.
• Follow customer service procedures, policies, and standards and assist in identifying and cataloging new processes.
• Collaborate with appropriate parties and business units to identify the drivers leading to business success.
• Interpret and apply systems knowledge and tools to manage customer requests.
• Consistently deliver a comprehensive, positive service experience to customers.
• Demonstrate knowledge of product/service features used in customers' business.

Qualifications

• Excellent collaboration and communication skills.
• 3+ years of experience in Customer Service in a manufacturing environment preferred.
• Pragmatic and action-oriented with the ability to adapt quickly to changing business conditions and priorities.
• Able to multitask, prioritize and manage time efficiently.
• Honest, optimistic, and a team player.
• Excellent customer care and focus; ability to effectively assess customers' needs and provide answers, troubleshooting assistance, or resolutions.
• Proactive self-starter with the ability to accurately handle multiple transactions in high demand, fast-paced environment.
• Associates degree and/or equivalent business-related experience preferred.
• High level of integrity and ethics.
• Proficient computer skills in MS Office Suite with working knowledge of customer service software, databases, and tools.
• Demonstrated focus on a positive customer experience and exceeding customer expectations.

ABOUT REVOLUTION
It's time to redefine possible. At Revolution, we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique, circular approach results in sustainable products and services that effectively meet the needs of businesses today, while helping prepare them for tomorrow. And we're just getting started. Learn more at revolutioncompany.com.
Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer - Minority / Women / Disability / Veteran and other protected categories are always encourag ed to apply.
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