Customer Support Representative // Ft

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

• Meeting sales objectives.
• Building good relationships with customers.
• Generating sales leads.
• Resolving complaints and following up on resolutions.
• Managing incoming calls.
• Identifying customers' needs.
• Following procedures and policies.

• Familiarity with CRM tools.
• Ability to adapt to different personalities.
• Experience in customer service.
• Excellent communication skills.
• High school diploma or equivalent.
• Ability to manage multiple tasks at once.
• Strong telephone etiquette.

11:21 PM

Delta Air Lines Human Resources team is looking for an experienced HR Records coordinator to join our HR Service Delivery team in our Atlanta office. We are looking for someone that finds enjoyment in helping others find resolution in the area of employee and alumni services (i.e., personnel records, payroll, benefits, etc.).

This HR Records coordinator role will support the organization in implementation of large-scale strategies for maintaining HR records across diverse platforms and formats. The role will also support providing high quality employee experiences by delivering accurate and timely support through emails, phone calls, walk-ins, and case tracking tools.

This position encompasses a combination of daily records administration of highly confidential information, project management, and maintaining reasonable service level agreements with customers and business partners by providing accurate and timely responses.

Responsible for the organization, inventory, disposition, and retention of physical and digital records based on data retention policies

Perform daily audits and record keeping tasks to ensure compliance is met

Manage and track the delivery of physical and digital files to and from other department or vendors

Ensure records are uploaded and maintained appropriately in all document management applications

Provide, monitor, and audit business partner access to records

Assist in project and business strategy efforts for the team

Responsible for accurate data entry into HRIS systems

Update internal process document and workflows

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading prot sharing program, and performance incentives

401(k) with generous company contributions up to 9%

Paid time off including vacation, holidays, paid personal time, maternity and parental leave

Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

Career development programs to achieve your long-term career goals

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Recognition rewards and awards through the platform Unstoppable Together

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Demonstrate ability to perform job duties in a fast-paced, dynamic, global work environment

2-3 years related to record management experience

Knowledge of human resources and legal requirements related to record retention

Ability to organize projects and track progress

Excellent communication skills

Excellent organizational skills

Ability to lift file boxes up to 10lbs

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

HR Field (Generalist) or HR COE Specialist Work experience

Experience in managing work through a case/ticketing or online document management system

Industry / Technical certifications