Learning Operations Specialist Jobs

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.

The Learning Operations Specialist opportunity is with Colibri Group's esteemed accounting brand, Becker Professional Education. For over 60 years, Becker has been the partner accountants trust with their professional education.

Position Overview

The Learning Operations Specialist is responsible for the overall coordination and execution of Becker’s Exam Review or Continuing Education courses, which are offered in various platforms (self-study, live virtual, etc.). This individual hires, trains, schedules, and supervises the activities of Course Coordinators. They'll also schedule and coordinate the Academic Teaching Assistants. They will prepare classrooms (virtual or live), install and test equipment on a regular basis to minimize problems, assist with student questions, and working with student issues related to Client Services.

What You'll Do - All Learning Operations Specialists

• Acts as liaison with Client Services and Finance to provide analytics as assigned
• Acts as a liaison with the customer service team to ensure all student issues are resolved in a timely manner.
• Hire, train and schedule Course Coordinators
• Acts as a liaison with Client Services regarding classroom schedule activations and student enrollment.
• Making phone calls to back-ups if primary support (ATA’s or Course Coordinators) do not show
• Provide feedback coaching to Course Coordinators
• Execute payment of Course Coordinator invoices
• Approve Course Coordinator time sheets
• Execute payment of ATA invoices
• Provide classroom management including day-of-event support including:
• Collaborate with instruction team to resolve classroom related issues
• Execute payment and approval of faculty invoices
• Schedule ATA’s according to the matrix provided by the faculty team

What You'll Do - Learning Operations Specialists for Exam Review Products (CPA or CMA)

• Makes calls and emails students when classroom or course changes occur.
• Maintains and monitors all instructional materials to ensure adequate supplies for each class and orders and distributes student material/supplies as assigned.
• Responsible for management and submission of the student evaluations and response cards at classroom
• Installs and tests equipment to ensure smooth operation during classes and minimize technical issues.
• Attends selected classes to assist with student questions, registration issues, and verify student identity.
• Acts as a liaison with site coordinators to secure dates, space and unique items as needed
• Performs the Customer Care role as needed for additional support.
• Ensures all Becker hardware and materials have a secured storage area and is safeguarded during class
• Send course communications including welcome emails and schedule reminders to instructors/presenters, ATA’s, Course Coordinators or students and creates ad-hoc reports for instructors and management as needed
• Perform course attendance and schedule management (monitoring class size for when to add additional ATAs, posting class schedule, removing class schedule, etc.)

What You'll Do - Learning Operations Specialists for Continuing Education Products (CPE)

• Manual grading of CPE live events and managing partial credit student questions and B2B requests for partial grading of live events
• Provides QA for courses to sure execution success at various intervals (72-hour, 24-hour and actual morning/day of event)
• Coordinates virtual events

What You'll Need to Succeed

• Bachelor’s Degree, or 4-5 years of relevant work experience in lieu of degree
• Strong Microsoft Office experience required and audio/visual troubleshooting skills desired
• Team player mentality
• Must be willing to travel in a defined regional area (specific to Becker’s Exam Review CPA Products)
• Ability to work with a diverse population of students and resolve problems diplomatically in a timely manner
• Strong communication (written and verbal), problem solving, and organizational skills required
• 3-4 years of supervisory experience, preferably with part-time and/or contractors, and general office experience required
• Experience working in remote environment and virtual training environment strongly desired

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.