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Customer Operations Program Manager Jobs

Operations Program Manager Jobs
By ALOIS Solutions At Santa Clara, CA, United States
3+ years of experience with program management SW tools such as Excel, MS Project, SharePoint, etc.
8+ years minimum experience in supply chain, manufacturing, or product development
Experience working on new product introductions with contract manufacturers, suppliers, and product development teams.
Pay Rate:$54.23/hr. on W2 (without benefits)
Full Time – Monday-Friday, flexible hours
Local travel (Sacramento, CA) expected to conduct site inspections.
Operations Program Manager, Customer Success
By Square At San Francisco, CA, United States
5+ years of project or program management work experience
Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage
The ability to manage multiple projects simultaneously, often with competing resources
Experience launching products is a plus
Experience with Jira is a plus
Paid Life insurance, AD&D, and disability benefits
Customer Program Manager Jobs
By BayOne Solutions At United States
Program Manager (Voice of Customer)
Day to Day Responsibilities of this Position and Description of Project:
- Create weekly Spotlight Dashboard usage reports, offering insights and suggested report configuration updates.
● Great verbal and written communication
● Qualtrics familiarity a plus
- Partner with Tools Access / eWatch to improve triage and referral processes.
Operations Program Manager Jobs
By Fraser Dove International At Massachusetts, United States
Demonstrated project management skills and application of best practices.
To excel as the Operations Program Manager, you should possess the following skills and experience:
Undertake other duties within your skill set and abilities as reasonably instructed.
Effective collaboration across all organizational levels, including executive management.
Collaborate with the Production Technology Manager to maintain the production schedule, address scheduling conflicts, and support manufacturing investigations.
Manage program communication, including weekly customer meetings, Quarterly Business Reviews, KPI tracking, project expenditures, and presentations to the Leadership Team.
Program Operations Manager Jobs
By Girls on the Run San Diego At San Diego, CA, United States
Database management and data entry experience
2+ years of programmatic development and volunteer management experience
Create and manage program registration
Manage financial aid/payment plan process for qualifying girls, and selection process for funded teams
Manage, maintain, and analyze data relating to rosters, girls, budget, and revenue
Work with Volunteer and Community Manager on coach recruitment
Senior Customer Program Manager
By Aeva At Mountain View, CA, United States
Three to five years of experience in business development/sales, automotive program management, account management or customer success
Interface with assigned customers to distill requirements, requests, and issues into actionable tasks for the greater cross functional teams
Communicate effectively with both internal and external senior managers to better understand customer needs and share learnings
Working knowledge of automotive and/or industrial product development cycles, supply chain interdependencies and commercial terms impacting revenue recognition
Experience successfully managing rigorous customers in automotive and industrial markets in competitive, dynamic, and fast growing automation.
Exceptional benefits: Medical, Dental, Vision, and more
Manager, Customer Operations Jobs
By Verra Mobility At Arizona, United States
Excellent written and oral communication skills to facilitate successful interaction with all levels of management and staff
Advanced education in process management system (Lean, Six Sigma, etc.) is a plus
Ensure strong internal relationships with the Verra Mobility Account Management team and strong external vendor relationships
Lead Citizen Services leadership team by providing coaching, development, and performance/talent management.
Minimum of 5 years operations management
Minimum of 3 years of vendor/BPO relationship management
Operations Program Manager Jobs
By Apple At Cupertino, CA, United States

Summary Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your ...

Operations Program Manager - Business Operations Copywriting
By Facebook At United States
• 5+ years of experience
• Work as liaison between team members, director of business operations, regarding agenda setting and team communications.
• Coordinate monthly business reviews and assist with the scheduling and coordination of contributors and presenters.
• Bachelor's degree in business administration or a related field.
• Journalism and communication background
Customer Operations Manager Jobs
By ForceBrands At United States
Maintain a strong focus on data integrity in all systems associated with order fulfillment, order management, and order invoicing.
Able to thrive in a fully remote work environment under minimal supervision.
Provide customer support for pre order activities - including customer setup, operational requirements adherence, and systems connectivity.
Excellent(best of the best) written and verbal communication skills in a customer-facing role.
Elite organizational skills and ability to pay close attention to the details.
Strong understanding of Retail Operations finance.
Customer Operations Manager Jobs
By Resonetics At San Diego Metropolitan Area, United States
Minimum 10 years proven experience in Account Management
BA/BS degree with a concentration in management or similar experience
lead communication and escalation for Account Management team at sites. Foster
Partner with Strategic Account Managers on site specific customer issues
Collaborate with managers and colleagues across multiple departments
Possible direct supervision of Order Managers in designated locations.
Operations Program Manager Jobs
By Klarity Health At California, United States
·Excellent problem-solving abilities and decision-making skills.
·Proven experience in product and operations roles, ideally within a startup or consultancy environment.
·Demonstrated experience in leading teams and scaling operations.
·Superior organizational and multitasking skills.
·Outstanding communication and interpersonal skills.
Note: This role is open only for candidates based out of India.
Customer Program Manager Jobs
By CorTech International At Duluth, GA, United States
3 years Program Manager experience in Video Content Delivery & Storage industry required.
PMP Certification required, CSM preferred.
Interfaces to CCUR leadership to influence future Services product direction based on customer feedback.
Strives to improve overall efficiency of operations and processes.
Prepares, clear, sound, accurate, and informative written project plans/reports/presentations, containing findings, conclusions, and recommendations.
Program Manager, Customer Service
By Rue Gilt Groupe At Louisville Metropolitan Area, United States
2-3 years of program/project management experience within a customer service environment
Certification in Change Management (Prosci or other methodology)
Experience using problem solving and analytical skills to solve business problems and drive process improvements
Plan, track, manage and report on all ongoing programs/projects for Customer Service:
Knowledge of customer service practices and principles
Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Program Manager, Scaled Operations
By Dataminr At New York, NY, United States
At least 3-5 years experience in project management, operations management or business analysis
Experience working in vendor or partner management
Oversee implementation and day-to-day management of Dataminr scaled operations programs to drive positive outcomes and achieve program objectives
Generous PTO, unlimited sick days and remote working options
Paid parental leave and family forming benefits
Support strategic and operational planning, bringing expertise and experience to scaling / rapid growth challenges
Manager Of Program Operations
By KID Museum At Bethesda, MD, United States
Excellent time management, organizational, and follow-up skills.
Knowledge of IT and educational technology necessary to support programs, supply inventory, evaluation data, booking, and scheduling.
Work with the Facilities Manager to ensure Programs office space has adequate storage, furniture and equipment needs.
Excellent communication skills, both written and verbal.
Strong analytical and problem solving skills.
Work closely with the Programs Leadership Team to refine systems for tracking, reporting and communicating critical program data, budgets, and information.
Operations Program Manager Jobs
By Teachers Federal Credit Union At Hauppauge, NY, United States
Bachelor’s degree in a relevant field required or eight years of directly related experience
Minimum five years banking experience in a related area required
Knowledge of branch and back-office operations, practices, protocols, systems and programs, related laws/regulations required
Manage end to end process of projects and initiative roll outs
Tuition reimbursement is offered to full-time employees
Benefits Of Joining The Teachers Team
Program Operations Manager Jobs
By Raytheon At Goleta, CA, United States
Control Account Management experience needed.
Managing the coordination and execution of program schedules with Global Supply Chain Management, Subcontracts, Engineering, and other functional areas.
Must understand configuration management and engineering change processes.
Strong project management and manufacturing process
This position is a Hybrid or Onsite role, and the selected applicant will work with the hiring manager to set schedule.
Experience working development or transition to production programs.
Program Operations Manager Rp330
By People Incorporated At Mansfield, MA, United States
4 weeks accrued paid time off
Select employee discounts through LifeMart
FREE Life and Long-term Disability Insurance
(requires flexibility outside of regular schedule)
COME JOIN OUR AMAZING TEAM!
Operations Program Manager Jobs
By FreeWire Technologies At Newark, CA, United States
5+ years of experience in program, project, and product management
Strong cross-functional team management, strong interpersonal skills, and adaptive communication style
Strong Project Management skills in developing schedules and tracking to milestones
Experience with project management tools (Smartsheet, Monday.com, Microsoft Office Suite, etc.)
Maintain documentation throughout each project and disseminate project information to stakeholders and senior management
FreeWire Offers Competitive Benefits, Including

Are you an experienced Customer Operations Program Manager looking for a new challenge? We are looking for a motivated individual to join our team and help us drive customer success. You will be responsible for developing and executing customer operations programs that ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to make a difference, this is the perfect opportunity for you!

Overview The Customer Operations Program Manager is responsible for managing customer operations programs and initiatives to ensure customer satisfaction and loyalty. This role requires a strong understanding of customer service operations, customer experience, and customer engagement. The Customer Operations Program Manager will work closely with the customer service team to develop and implement strategies to improve customer service operations, customer experience, and customer engagement. Detailed Job Description The Customer Operations Program Manager is responsible for managing customer operations programs and initiatives to ensure customer satisfaction and loyalty. This role requires a strong understanding of customer service operations, customer experience, and customer engagement. The Customer Operations Program Manager will work closely with the customer service team to develop and implement strategies to improve customer service operations, customer experience, and customer engagement. The Customer Operations Program Manager will be responsible for developing and executing customer operations programs, such as customer service training, customer service process improvement, customer service metrics, customer service reporting, customer service surveys, customer service feedback, and customer service analytics. The Customer Operations Program Manager will also be responsible for developing and executing customer engagement initiatives, such as customer loyalty programs, customer rewards programs, customer referral programs, customer feedback programs, and customer advocacy programs. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to develop and implement customer operations programs
• Ability to develop and execute customer engagement initiatives
• Ability to analyze customer service data and metrics
• Ability to develop customer service processes and procedures
• Ability to manage customer service teams
• Ability to develop customer service training programs
• Ability to develop customer service surveys and feedback programs
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of customer service experience
• 3+ years of customer operations program management experience
• Experience with customer service software and systems
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics
• Knowledge of customer engagement initiatives
Job Knowledge
• Knowledge of customer service operations
• Knowledge of customer experience
• Knowledge of customer engagement
• Knowledge of customer service software and systems
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics
• Knowledge of customer engagement initiatives
Job Experience
• 5+ years of customer service experience
• 3+ years of customer operations program management experience
• Experience with customer