Head Of Operations Manager For A Business Consulting And Services Company

Hello, Operations Leaders!

While organized as a for-profit company, Tagoras is mission-driven. Lifelong learning, continuing education (CE), and professional development (PD) play a vital role in society, and we believe deeply in the power of learning to transform individuals, organizations, and communities.

We offer consulting, publishing, and events to serve the global market for adult lifelong learning, CE, and PD. Our target audiences include learning businesses (trade and professional associations, academic continuing education units, commercial training firms), expertise-based businesses (consultants, coaches, authors, speakers, trainers), and adult lifelong learners.

Having grown to 7-figures in annual revenue, Tagoras is in the process of bringing more structure and consistency to its operations and planning for significant growth. We are looking for an experienced Operations Manager to play an integral role in creating that structure and growth. This person will report to the two company founders and oversee day-to-day operations to ensure that we stay on track to achieve stated goals.

This is a full-time remote position.

We are looking for an Operations Manager specifically with these requirements:

• 3+ years experience in operations executive/ leadership positions
• Experience with finding, hiring, and onboarding employees and contractors capable of achieving company goals (and, when necessary, firing employees and contractors)
• Excellent interpersonal and relationship-building skills
• Significant experience leading and managing teams and coordinating complex projects and workflows
• 2+ years of experience in a related industry, such as business consulting or digital content products (preferred)
• Ability to develop and enhance effective agency operational systems, metrics, and processes
• Past responsibility managing operations for businesses growing from seven to eight figures

Your responsibilities will include (but are not limited to):

• Confirming that all key messages are properly and consistently communicated across the organization
• Ensuring that everyone follows and adheres to the company’s core processes and operating system with consistency
• In short, translating the company’s vision into operational success
• Coordinating and directing activities of business unit leaders for achieving agreed-on commitments
• Participating in the development and implementation of the next-stage business plan for the company
• Overseeing the design, development, and implementation of processes and procedures necessary for growth and hiring/contracting for any necessary resources
• Resolving issues effectively, identifying and naming problems rapidly, managing conflict effectively, and solving problems in a practical and healthy manner
• Modeling clear commitment and adherence to the company’s values and guiding principles.
• Appreciating the unique contributions and ideas that the founders have and possessing an ability to filter and translate those ideas into functional plans for the company
• Effectively collaborating with the company’s founders and maintaining a high level of mutual respect
• Integrating all major operating functions of the business and ensuring everyone is pursuing the right activities in the right way to achieve the outcomes we seek as a company

Growth Opportunities/Perks:

• Participation in the Tagoras Qualified Small Employer Healthcare Reimbursement Arrangement (QSEHRA) plan
• Stipend for professional development opportunities
• No limits on paid time off
• Following six months of employment, eligibility for participation in a 401(k) plan with employer match

This Position Is Perfect for You If…

You have a learning and growth mindset.

You won’t be expected to know everything from the start, but you’ll need to be motivated and quick to learn new information. You have the ability to acknowledge that everything can always be improved and that you can approach each challenge with a positive can-do attitude.

You’re solutions-oriented.

You thrive in ambiguity and can be autonomous in determining solutions. You are a creative thinker who can innovate and ideate a clear vision.

You are detail-oriented and a big-picture strategic thinker.

You pay sharp attention to detail and can spot inefficiencies in data and strategies and find creative solutions based on your analysis. At the same time, you can gather these details to see the bigger picture to accomplish short-term and long-term company goals.

What we do:

Please check us out to get an understanding of the service you'll deliver:

https://www.tagoras.com (primary site)

Services:

www.leadinglearning.com (for learning businesses)

www.learningrevolution.net (for expertise-based businesses)

www.reviewmylms.com (for learning businesses)

www.missiontolearn.com (for adult lifelong learners)

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. We look forward to hearing from you soon!