Operations Business Analyst Jobs

About Passport:

Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.

We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch ( https://tcrn.ch/2TKQ4eO ) article to understand why brands love us.

As Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces – from pickups at our 3PL partners to final mile delivery and everything in between.

The data team is committed to helping team members and improving systems across the organization to drive better decision making. We provide information and decision support to teams, discover insights and democratize knowledge, and track performance and progress of company products.

The Operations Business Analyst role is an individual contributor position working cross-functionally with multiple stakeholders throughout the organization. This role will report into the daily operations team while regularly collaborating with the data team. The ideal candidate is someone who is self-driven, hungry to learn and thrives in a high-growth organization.

What you'll do:

• Investigate and explain operational trends, multivariable analyses of causal relationships, organize and present data to drive operational decision-making.
• Document and maintain internal knowledge base articles and resources.
• Manipulate large data sets and perform various types of analyses ie. descriptive, prescriptive, inferential, causal, exploratory analyses, etc.
• Design, build, and maintain in-house tools & dashboards to support the Passport operations team.

What we're looking for:

• 1+ years experience using statistical analyses to drive business decisions
• Degree in a quantitative discipline (e.g. CS, Engineering, Math, Economics, Statistics, etc.) preferred but not required
• Advanced proficiency in SQL (you will need to write complex and optimized SQL queries)
• 3+ years of business analytics experience, including using, building, and maintaining data visualization software dashboards (Snowflake, Tableau, PowerBI, Knowi, etc.)
• Ability to foster great teamwork and motivate those around youExcellent verbal and written communication skills
• Logistics and/or operations experience strongly preferred
• Proficiency in Google Sheets and Excel functions
• Ability to work independently, exercise critical thinking, and communicate complex problems and recommendations clearly and concisely to different audiences

Perks & Compensation:

Competitive cash and equity packages

Healthcare, dental, and vision

401K

Monthly fitness stipend

Monthly phone/internet stipend

100% remote work environment

Company issued laptop

Unlimited PTO

Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!

Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America

Learning & Development Fund for upskilling or products to improve your day-to-day work life

One time remote work set-up stipend to make your at-home office dazzle

Teammates around the world in 8 different time zones!

What You'll Get...

• 100% remote work environment
• Competitive cash and equity packages
• One-time remote work set-up stipend to make your at-home office dazzle
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• 401K & Company Match
• Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Company issued laptop
• Flexible PTO
• Healthcare, dental, and vision
• Teammates around the world in 8 different time zones!
• Bi-Annual Remote Work funds