Service Operations Technical Analyst

What To Expect
The Service Operations Technical Analyst is responsible for driving projects focused on improving aspects of quality within Service. There is an emphasis on tackling the top issues impacting our customers to prioritize problem solving for. Your responsibilities will include strategic project deployment – streamlining all quality project & program efforts from concept to completion, including managing all internal stakeholders, developing standards and metrics, providing continuous feedback both upstream and downstream regarding project & program efficacy, and consulting on necessary improvements. You will work closely with a dynamic list of stakeholders such as Service Engineering, Factory Quality and Service Field teams to drive key items to resolution. The best candidate for this role has a passion for Tesla’s Service mission – together, we are revolutionizing the way we do Service.
What You’ll Do

• Promote and maintain a culture and attitude of continual improvement, working within the Tesla team to make it more efficient, safer and an enjoyable place to work
• Establish quality performance metrics and ensure owning teams drive issues to solutions that address all root-cause(s)
• Lead problem-solving teams to understand service impacting trends and identify actions to reduce the diagnostic and repair burden
• As required, drive Manufacturing and Design Engineering to improve product specifications and tolerances
• Develop solutions to pull data quickly and effectively, conduct data analysis to provide insights to leadership, and work with various Data Science teams to maintain alignment
• Work cross-functionally with Field Service Operations, Service Engineering, Factory Quality, and Service Programs teams to drive operational quality improvements
• Partner with Manufacturing Engineering, Product Engineering, Design Engineering, Suppliers, Supplier Quality as needed

What You’ll Bring

• You need to be able to maintain perspective – and a Service mindset is a must.
• You are the face of the Service Quality Team – you must want to support both our customers and our Service teams.
• Creative thinker with the ability to resolve critical problems quickly and independently
• Coach and train our teams on new processes and best practices.
• Ability to handle the constantly changing environment – fast paced, yet organized. Be a team player.
• You must think on your feet, and love solving problems
• Be a good listener. Understand that every interaction you have with your stakeholders can provide valuable data.
• 3 or more years of project or program management experience preferred
• JIRA, Excel, and Tableau skills are definite pluses
• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field/similar experience.

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation
$60,000 - $240,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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