Business Analyst I Jobs

• This is a one-year fixed term position*

Job Purpose
Work with ServiceNow team to specify requirements and/or design solutions for business information systems and incorporate new technical systems to improve workflow, production, efficiency, and effectiveness. A strong internal candidate has been identified for this position.
Core Duties
ServiceNow

• Analyze new business requirements, assist with the feasibility of enhancement requests, system functionality, current system use, and user needs
• Assist in developing workflow documentation and wireframes and help translate requirements to user stories
• Perform testing of new ServiceNow development, upgrades, and patching
• Coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls
• Define and document test scripts for user acceptance testing and coordinate user acceptance sign-off
• May assist with supporting the ServiceNow platform through problem analysis, building or updating catalog items, support request forms, or ServiceNow reports
• Translate business processes into system requirements and/or development of systems solutions
• May develop instructional materials, training and job aids in the form of Knowledge Base Articles

Minimum Education And Experience Required
Bachelor's degree and three years relevant experience or a combination of education and relevant experience.
Minimum Knowledge, Skills, And Abilities Required

• Experience with enterprise applications and understanding of database-driven applications
• Skill in conducting interviews and facilitating group meetings
• Listening, negotiation and conflict resolution skills.
• Familiarity with ServiceNow capabilities, business processes, and workflow
• Ability to maintain good customer relations with clients and external vendors and partners.
• An understanding of the software development lifecycle and knowledge of Agile/Scrum concepts
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds
• Consistent with its obligations under the law, the University will provide reasonable accommodations to any employee with a disability who requires an accommodation to perform the essential functions of the job.
• Rarely kneel/crawl, climb (ladders, scaffolds, or other), write by hand, sort/file paperwork or parts, grasp forcefully
• Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment

Working Conditions

• May require extended hours and weekends

Work Standards

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu
• Promote Culture of Safety: Demonstrates a commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned

The expected pay range for this position is $70,000 to $103,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.