Senior Business Analyst, Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!

We’re looking for a Senior Business Analyst to join Snap Inc! As a member of the Platform Integrity & Customer Operations team, you will help scale and innovate on the support experience for our customers through creating inventive, data-based approaches to solving difficult business problems. Working from our Los Angeles, CA headquarters, you’ll work to transform business questions into data analysis.

What you’ll do:

• Partner with the Operations, Product, Design, Legal, and Engineering to scope, evaluate, and implement new capabilities
• Manage cross-team updates, communications, and prioritization of projects
• Identify and implement process improvement and quality assurance opportunities for the Platform Integrity team
• Develop and track internal/external business metrics related to new projects and capabilities
• Support the special initiatives, project management and reporting efforts for your team
• Apply your expertise in data modeling, quantitative analysis, data mining, and the presentation of data to identify and convey key user-related product trends and opportunities
• Design, build, and maintain reports, dashboards, and metrics to monitor operations performance

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills, with high attention to detail
• Ability to synthesize large amounts of data from disparate sources and communicate the results of analyses in a clear and effective manner to a senior audience
• Excellent problem-solving skills, and the ability to structure ambiguous business challenges into actionable plans
• Ability to initiate and drive projects to completion with minimal guidance

Minimum Qualifications:

• 4+ years of experience in analytics or a related field
• BS/BA degree or equivalent years of experience in operations, analytics, economics, math, statistics, computer science, or other quantitative field
• Fluency in SQL, Excel/Sheets, and data visualization tools using large and complex data sets

Preferred Qualifications

• Experience with a programming language, such as Python
• Advanced technical or business degree (MS, Masters in Information Science or MBA)
• Passion for supporting the community of Snapchat, and understanding of what makes for a good user, business and platform experience
• Experience with analytical packages such as SciPy or R
• Background in Business, Operations or a related field

Compensation:

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

• Zone B: The base salary range for this position is $138,000 - $200,000 annually
• Zone A (CA, WA, NYC): The base salary range for this position is $145,000 - $210,000 annually
• Zone C: The base salary range for this position is $123,000 - $179,000 annually

This position is eligible for equity in the form of RSUs

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!