Operations Associate - Pvm (Remote)

Operations Associate – Jewelry & Packaging (Remote)

Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. 

To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post!

What you’ll do:    

• Complete a high volume of data entry within a specified time frame, ensuring accuracy  
• Build and maintain external partner and vendor relationships
• Communicate with courier partners through phone and email to assist with shipment tracking
• Communicate and work cross-functionally with other teams regarding customer timelines  
• Manage, process, and track vendor purchase orders and customer orders to ensure accuracy and timely processing and arrival   
• Meet goals and targets as assigned by leadership  

What You Have:   

• Computer-savvy. You excel at picking up new software and systems, and have demonstrated knowledge of Excel.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your targets.    
• A Mind for Multi-Tasking. You’re an expert at managing multiple tasks simultaneously in a fast-paced environment.  
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.    
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!   
• Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise.    

Bonus Points if You Have:   

• Experience with NetSuite systems, preferred
• Experience in jewelry processing (special orders, purchasing) preferred
• Experience in a fast-paced, high-volume work environment
• A passion for socially and environmentally responsible organizations and products

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected].

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