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Company | Returnmates |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-13 |
Posted at | 8 months ago |
Returnmates is a fast-growing, seed-stage, LA-based technology and logistics startup that provides brands with a customer-centric delivery and returns experience for their shoppers. Our mission is to make online shopping more enjoyable by creating a seamless post purchase experience. We combine technology and logistics to provide a white-glove service for consumers -- step by step delivery tracking, SMS customer support, and boxless, printerless (!) doorstep returns. If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
- Support both our Drivers and Customers through omnichannel support including but not limited to; phone, chat, sms, and email
- Interact with cross-functional teams in a respective and professional manner in at all times
- Acting as an advocate for both our customers, reporting and acting on observed areas for improvement.
- Meet or exceed performance expectations
- Manage both inbound and outbound contacts
- Take a hands-on approach to resolving every issue, owning it from start to finish
- Punch in and out promptly and adhere to the schedule that you’re assigned
- Experience with computers, the internet, and customer support tools
- Must possess professionalism and a positive attitude
- 1+ years of high-volume customer service experience required or customer service focused roles
- Able to effectively communicate through phone, sms, and chat
- Must have excellent verbal and written communication skills
- Ability to work nights and weekend if needed
- Excellent customer service skills
- Must have strong verbal and written communication skills
- Detailed orientated and professional demeanor
- Ability to problem-solve
- Strong organizational skills
- Ability to multitask
- Front
- Dialpad dialer system
- Proficiency with Google Suite (Google Sheets, Google Docs, Google Slides, etc.) and Microsoft Office (Excel, Word, PowerPoint)
- Gmail
- Zingle SMS system
- Humble, can-do attitude with an obsession with solving customer problems
- Ability to navigate ambiguity and comfortable with change
- Interest in understanding of e-commerce and the online returns process
- Tech-savvy; able to navigate multiple support software systems
- Ability to listen to customer concerns and come up with empathetic solutions
- 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependent
- A fun and engaging work environment
- The opportunity to join the ground floor of a fast-paced startup!
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