Onboarding Associate, Cp Implementation

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

We are looking for an Onboarding Associate, Care Pro Implementation to join our team. This individual will be responsible for the onboarding process of new Care Pros from other home care agencies, who are the heart and soul of Honor. They will also help Care Pros through the transition process to the Care Platform, which includes: compliance requirements, background checks, orientation and onboarding. This process should be executed efficiently and accurately, with an eye towards the highest quality.

The Onboarding Associate, Care Pro Implementation must be knowledgeable of local market compliance needs, helping our candidates complete all required documents, tracking their progress, problem solving and scheduling the Care Pros for orientation.

Responsibilities

Implementation

• Achieve fluency in our platforms, understanding relevant features and functionality of the product
• Completing ad hoc projects to further enhance and develop operational capabilities
• Flex support: on occasion this role will be required to support the broader HR team in a variety of initiatives, projects, or assignments.
• Ensure adherence to policy and procedures, and state and federal home care regulatory requirements and maintain a high level of confidentiality at all times
• Independently and cross functionally coordinate onboarding activities via phone, text, email and in-person (if applicable) with external clients and internal business partners
• Assist new Care Pros who are navigating the pre-employment onboarding process, including but not limited to:
• Clearly communicating onboarding requirements and scheduling Care Pros for mandatory orientation sessions
• Maintaining a high degree of accuracy and attention to detail while meeting team productivity goals
• Assisting Care Pros with systems account registration, login support, and troubleshooting [technical] issues as needed
• Regularly following up with Care Pros and ensuring timely submission of all onboarding documents required for transition
• Gather and process all new Care Pro documents and ensure all documents are in compliance with state and local regulations as well as Honor policies
• Make recommendations on how to improve the onboarding experience, including identifying process improvements in back office activities related to setting up new employees in Honor's internal systems
• Work in partnership with stakeholders to drive identification, transparency, escalation, and quick resolution of risks and issues to closure, and limit exposure to operational problems

About you:

To succeed in the role, you’ll need:

• 1+ year of customer service experience, onboarding experience, or relevant experience
• Ability to effectively communicate with many stakeholders, both internal and external
• Self-motivated and action-oriented
• Strong attention to detail and an exceptionally high bar for accuracy and quality

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hourly Hiring Range

$22.50—$25.25 USD

What’s next?

Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.