Implementation Associate Jobs

The Implementation Associate supports the development and implementations of programs, initiatives, and activities that drive the operational and financial performance of the Company’s property management portfolio, and works with real estate operators and the business and functional leaders to introduce and sustain best practices and process improvements at the property level.
This is a remote work opportunity with some travel required.

• Communicates with and supports the business leaders and the Company’s real estate and support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.
• Coordinates and supports the development and implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.
• Coordinates work activities and acts as the key point of contact with various departments and team members, vendors, consultants, and others as needed to lead project meetings, promote open communication, keep business leaders informed of progress, and follow up as required to ensure assigned tasks are completed.
• Supports and implements pilots and projects related to proposed new processes and operating systems by creating detailed project and communication plans, proposing and justifying required resources, managing the daily project-related activities, and following through to project completion.
• Gathers feedback and data to effectively evaluate the operating and business performance of real estate operations against established metrics and measures by soliciting management, client, and team member feedback, and leading and participating in briefings and other meetings to generate ideas for improving operating performance.
• Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in developing and implementing training, tools, and systems that ensures the integration of best practices into the operation of the property portfolio.
• Consults with and provides advice to real estate leaders on topics related to operational strategy, and provide input to decisions that address questions, concerns, and issues related to business operations.

Responsibilities (Broken Down by Percentage of Time Spent on Each Area):

• 5% - Ad hoc work that comes with owning this workstream to include meetings, reporting, and research
• 5% - Provide training on new processes, best practices, systems, and programs
• 5% - Own feedback loop: Share critical feedback with leadership and ensure feebdack action items are followed up on
• 60% - Own implementation conversations for Program(s): Lead kick off conversations, keep presentation materials are up-to-date, lead market discussions regarding implementation APEX programs, provide best practices and guidelines, and deliver on timelines
• 5% - Strategize with leadership on problem solving during implementations
• 5% - Stretch opportunities to grow on the team and within the broader organization
• 5% - Keep program(s) tracking up-to-date
• 10% - Answer implementation questions via email, chat, and phone from operators , onsite team, centralization leaders; prepare weekly email report for each market

Other Responsibilities include:

• The Implementation Associate is responsible for understanding program and implementation checklists as well as any technology, onsite team roles, etc. that impact the implementation to coherently relay information and share risks
• Back up to Implementation Associates in other programs where necessary
• Other responsibilities will be assigned as needed for the Implementation Associate to support other scaling activities
• Travel required: 4-6 occurences per year; this includes market visits, training opportunities, and onsite meetings with internal team

The salary for this position is $70,000.
The compensation range reflects a good faith estimate of starting base pay for employment at the time of posting. Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Positions: In addition to the base salary, may be eligible for a discretionary monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:

• 401(k) with Company Match (eligibility required)
• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
• Employee Assistance Program
• Critical Illness/Accident/Hospital Indemnity Plans
• Medical, Dental, Vision, Life
• Short-term & Long-term Disability

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.