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Onboarding Consultant I - Employee Cloud
Company | Toast |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-08-20 |
Posted at | 9 months ago |
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
- This position will start on September 5th, 2023
- Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.
- Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
- Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
- Enable restaurant owners and staff to utilize Toast to create best practices for managing your daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships.
- Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
- 3 + years of experience in a role responsible for customer satisfaction and business operations
- Success operating independently and navigating competing priorities in a constantly changing environment
- Excellent communication, organizational, and influencing skills
- Proven track record of success in meeting and exceeding goals
- Experience with Salesforce CRM
- Training, teaching, or development experience
- Experience with Payroll
- Experience working in the tech industry or for a SAAS company
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Bread puns encouraged but not required
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