Office Secretary - Administrative Assistant

Families Forward, a Fedcap program, is currently hiring for a full-time Office Secretary - Administrative Assistant to provide exceptional customer service to our program participants and visitors in the Rockland, ME area. This customer service position earns a competitive wage.

In addition to competitive pay and our amazing culture, we offer our Office Secretary - Administrative Assistant the following benefits:

• Medical, dental, and vision
• A future moms program
• A 403(b) plan
• Short- and long-term disability
• Life insurance
• An employee assistance plan
• A flexible spending account (FSA)

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time entry-level customer service position in human services works during the day.

As an Office Secretary - Administrative Assistant in human services, you play a role as the face of our nonprofit. Each visitor is warmly greeted by you, so you capture daily participant attendance. Using our Fedcap CARES system, you run reports and use that data to plan daily tasks. While answering and directing calls, you schedule appointments for participants, as needed. You also conduct calls or mail outreach letters to program participants who've missed appointments, orientation, or other activities.

You collect and timestamp documentation provided by program participants. Also, you record participant attendance for internal and external activities as well as identify and order needed office supplies. If you need to step away, you make sure that the reception area is covered to greet guests and answer phones. You always maintain an optimistic and professional demeanor to make participants and visitors feel welcome. Your hard work and hospitality keep our customers happy with our nonprofit, and it brings you great fulfillment to know you serve in such an important role!

About Families Forward

Founded in 1935, the Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. Families Forward was created to meet the needs of the people in Maine. We're a human services organization committed to helping individuals obtain long-term economic well-being. We work hard to provide access to employment, training, education, and community resources.

Nearly 60% of our staff have lived in Maine for over 20 years. "Mainers" to the core, our team models the strong work ethic and integrity our state is known for. We value each and every employee! This is why we provide competitive compensation, robust benefits, and plenty of opportunities for personal and professional growth.

OUR IDEAL OFFICE SECRETARY - ADMINISTRATIVE ASSISTANT

• Detail-oriented - can be depended on to pay attention to the small things that help build a loyal clientele
• Collaborative - understands the importance of teamwork
• Discreet - handles confidential information responsibly
• Excellent communicator - easily conveys ideas, both verbally and in writing

If this sounds like you, keep reading!

Requirements For An Office Secretary - Administrative Assistant

• Covid-19 vaccination
• High school diploma or equivalent
• Demonstrated track record for providing exceptional customer service
• Valid driver's license

If you meet the above requirements, we need you. Apply today to join our customer service team as an Office Secretary - Administrative Assistant!

Location: 04841

Job Posted by ApplicantPro