O365 Administrator – 100% Remote In Texas

This position will serve as a System Analyst V – O365 Administrator reporting to the Server Operations Manager within the IT Operational Support Division of DFPS Information Technology Services. This position will perform advanced computer systems analysis work. Work for this position involves O365 administration, PowerShell scripting, data analysis and server administration. The work will be performed in a team environment where the individual will script, test, implement and support critical systems in support of the Department of Family and Protective Services (DFPS). The duties of this resource are vital to ensuring that systems using automated scripts are properly supported with expertise and skills at a high level. Applicant will support servers by performing hardware and software support along with assisting with data storage. Applicant will support e-Discovery requests as needed. The individual will work under minimal direction with considerable latitude for the use of initiative and independent judgment. Utilizes advanced technical skills to supply scripted automated solutions for simple and complex functionality in the way of deliverables related to the daily operations/maintenance, design, and implementation of applications with a wide range of client and agency specific functionality. The applicant will support cross agency business process analysis projects with all HHS agencies. The analyst will be on-call in a 24/7 environment.

This position is 100% telework within the state of Texas and requires that the candidate maintain personal wi-fi and webcam capabilities during work hours to perform their duties. This position often works outside normal business hours, nights, and weekends. This position may, on rare occasions, be required to perform work onsite.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Essential Job Functions:

Administrates O365, processes e-Discovery requests, writes, and maintains custom scripts.

Develops and maintains related procedures, processes, and documentation as needed.

Investigates, develops, and implements solutions for agency issues and requirements.

Works Helpdesk tickets and troubleshoots email issues to resolution.

Documents results of all testing, including reasons for disapprovals when applicable.

Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees.

Maintains all related installation and configuration parameters.

Recommends and conducts research of hardware and software that may prove beneficial to the agency’s mission.

Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration.

Coordinates posting of instructional documentation for technical and non-technical groups.

Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements.

Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.

Knowledge Skills Abilities:

Experience with O365 configuration and management with preferred expert level understanding of MS Exchange, SMTP and .Net development, Teams, and other components of the Office and M365 services

Experience supporting O365/M365 implementations, with preference given to experience in large government organizations

Working knowledge of PowerShell scripting

Knowledge of single sign-on and multi-factor authentication

Knowledge of Microsoft Server System Administration, including Office365 and Active Directory

Skill in developing technical documentation

Strong analytical and problem-solving skills, good verbal, and written communication skills

Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously

Knowledge of IT operations, responsibilities, workflow processes, and procedures

Ability to apply local, state, and federal laws and regulations relevant to program areas and information technology; and of the principles and practices of public administration and management

Skill in gathering information, resource organization, project/task prioritization and schedule development

Registration or Licensure Requirements:

Initial Selection Criteria:

Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.

Microsoft 365 certification is preferred

Experience in Office365 administration

Experience scripting utilizing PowerShell

Additional Information:

Additional consideration will be given for professional certifications.

MOS:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 25B, IT, 275, 0171, 3D0X2. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx

MOS Code:
IT

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.