New Patient Coordinator (Fully Remote)

Essential Functions:

• Maintains an upbeat tone of voice when responding to patients throughout the entire call.
• Maintains a working knowledge of Metro, rules and policies, and works to ensure the compliance with the stated parameters.
• Completing tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verification's, how you are calls (hays), staff and distribution of personnel for coverage at designated location.
• Responsible for answering high volume of incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes.
• Route escalated calls to the appropriate department and personnel.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Performs other duties and assignments as required.

Essential Functions:

• Completing tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Maintains a working knowledge of Metro, rules and policies, and works to ensure the compliance with the stated parameters.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Route escalated calls to the appropriate department and personnel.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Responsible for answering high volume of incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes.
• Maintains an upbeat tone of voice when responding to patients throughout the entire call.
• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verification, how you are calls (hays), staff and distribution of personnel for coverage at designated location.
• Performs other duties and assignments as required.