Temporary Project Coordinator - Remote

Overview:

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a Temporary Project Coordinator in our Healthcare Business Solutions (HBS) department based out of our National Center office located in Dallas, TX!

This position can be home based. This is a full-time temporary position that will last approximately six (6) months.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, Twitter, and at heart.org.

Responsibilities:

This individual will be responsible for providing customer support and response to HBS eCommerce platform by managing Tier 2 requests and resolutions from external vendor. Responsible for resolving questions or concerns related to refunds, content questions, technology tickets and training. Responsible for assisting with developing content and training materials for external customer support teams. Responsible for providing accounting administration and support including processing refunds, submitting expense reports, and preparing monthly reports on customer and call center metrics. Also, responsible for providing general scheduling, meeting and administrative support for the Digital Operations team.

• Assists with supporting HBS Technology such as Tin man, Chat bot, and future technologies. Will work with Customer Connection Manager to analyze and enhance tools. Performs tasks related to maintenance and improvements for tools
• Reviews and responds to refund request from external vendors, customer support, and other internal partners. Processes refunds using E1, PayPal, FastSpring, and other financial applications
• Assists the Customer Connection Manager with updating and documenting training materials for external vendors. Will assist with training and developing customer and process flows
• Provide monthly reporting and analysis including but not limited to, refunds processed, external call center information, tickets escalated to Tier 2 inbox
• Processes expense reports for Digital Operations Team members. Assist with scheduling and setting up meetings for Digital Operations team.
• Responds to inquiries sent to Tier 2 escalation box from external vendors within 2 business days of receiving. Will work cross functionally with HBS education and implementation team, product leads, communications, marketing, and other various HBS departments to obtain information for vendors. Generates tickets to technology vendor
• Participates in testing of products and enhancements for HBS technology properties

Qualifications:

• Experience extracting data, preparing and generating reports
• One (1) year of customer service, office administration, or accounts payable experience
• High School Diploma or equivalent and some college coursework
• Strong communication, problem solving, and analytical skills
• Proficiency in Microsoft Office including Excel, Word and PowerPoint

Preferred Qualifications

• Ability create process flow documentation
• Exposure to Tableau and other data visualization tools
• Knowledge of HBS products and product lines
• Familiarity with SharePoint
• Experience is submitting expense reports and making travel arrangements

Compensation & Benefits:

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

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The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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EOE/Protected Veterans/Persons with Disabilities

: #AHAIND1, #LI-Remote