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Company | Forward |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-02 |
Posted at | 9 months ago |
Forward is on a bold mission to make high quality healthcare available to a billion people across the globe. We’re building the world’s most advanced healthcare platform from the ground up, combining hardware, software and doctors under one roof.
- Triage high responsibility issues and escalate medical concerns when necessary
- Facilitate care and streamline handoffs with other parties in the healthcare system, ensuring that our members receive the highest quality care
- Create loyalty among users by contributing to the overall Forward experience
- Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests from Forward members
- You'll have the flexibility to work remotely from the comfort of your own home
- Demonstrate empathy and problem-solving skills as you answer questions, address issues, and coordinate with third parties
- Work collaboratively with a team of peers to solve customer issues and complete clinical and administrative tasks on behalf of Forward’s doctors and nurse practitioners
- Iterate constantly, leveraging user feedback and your operational experience to improve on what we’ve built
- Empathetic and understanding. You are an advocate for the member’s healthcare and are passionate about providing top quality care
- Responsible. You take ownership for your work, and you operate with a high level of confidentiality and attention to detail
- Passionate about healthcare and helping people. Educational or professional experience in healthcare, medicine, and life sciences a big plus
- Looking to work 20+ hours per week
- Articulate. You have strong written and verbal communication skills, as well as an eye for customer service
- Agile. You are excited about improving our processes, and you adapt quickly to feedback and new training modules as we expand our offerings and services
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