National Wholesale Trainer And Account Manager

JOB TITLE: National Wholesale Trainer and Account Manager
REPORTS TO: Head of Training and Development
DEPARTMENT: Training
LOCATION: Santa Cruz or Los Angeles
At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We seek an enthusiastic National Wholesale Trainer & Account Manager to join our Training team. Join us and Live with Verve!
Key Responsibilities

• Provide action plans as after an account audits
• Work community events as needed.
• Utilize systems and tools developed by the Head of Training and Development
• Deliver and deploy training materials used via account training sessions,webinars, on-site tastings, demonstrations, 3rd party apps/platforms, and site/equipment inspections. This includes, milk, bar, hospitality, coffee education, extraction and operations training.
• Ensure that VCR is represented as superior quality coffee and customer service in all segments.
• Monitor account performance, and consult on necessary improvements when VCR standards are not being met.
• Deliver and deploy hard assets, visuals, for wholesale accounts
• Promote & provide excellent customer service to accounts; prospective and existing.
• Conduct audits; evaluate site cleanliness, product quality and hospitality. Make corrections and develop follow up plans.
• Identify tech service needs.
• Conduct coffee demos and tasting sessions as needed.
• Conduct quality control visits to accounts as assigned by COO, CEO, Head of Sales or Head of Training.
• Deliver and deploy classroom-style public lectures & training sessions as needed.
• Consult with accounts on menu, seasonal beverages, operations, coffee selection and equipment
• Collaborate with fellow Trainers on materials for new and currently existing accounts. Continue modifying and improving existing training.
• Visit national wholesale accounts to ensure product quality.
• Develop a library of training materials to be deployed virtually for national accounts.
• Verify equipment installations meet the requirements for Verve preparation standards.

Qualifications

• Comprehensive knowledge of seed-to-cup, coffee preparation, & industry standards
• Minimum 3 year experience in specialty cafe environment
• Flexible with the ability to multitask in a highly demanding and sometimes stressful environment
• Must be approachable, mindful and positive.
• Equipment Calibration experience preferred
• Strong analytical and strategic thinking skills.
• Dynamic, positive and outgoing personality
• Logical and methodical approach to problem solving.
• Valid CA state drivers license
• Well organized and detail oriented.
• Willingness to travel across across California and out of state 50% time
• Able to give and receive constructive feedback & positive reinforcement in any given situation
• Strong verbal and written communication skills.

PAY & BENEFITS:

• All employees receive a 30% discount on all merchandise, whole bean, beverages, and food items
• Free coffee with each paycheck
• Full-time employees are eligible for Paid Time Off and insurance coverage per plan terms as well as participation in Verve Coffee’s 401k plan, per plan terms; all employees qualify for paid sick days
• Mentorship and positive work environment
• $60-$68k annual salary

Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area.