Jacksonville Call Center Hiring Event

HD Supply is hosting a 2-day, In-Person Hiring Event at our Jacksonville Call Center!!
Tuesday, May 2nd
8:00AM-12:00PM
&
Thursday, May 4th
3:00PM-7:00PM
Location:
HD Supply Call Center
701 San Marco Blvd
13th Floor
Jacksonville, FL 32207
Positions Available:

• Collections Associate (in-office)
• Credit Services Associate II (in-office)

Must-haves to register for this event:

• Ability to multi-task and toggle between multiple computer programs at a time
• Computer savvy
• Must be able to pass a drug and background test
• Excellent communication skills and be comfortable making 45-50 outbound calls daily
• 18+ years of age
• Ability to navigate difficult conversations with ease and enjoy problem solving and building trust and relationships to get the job done

Preferred Qualifications:

• Hospitality, Retail, or Customer Service driven backgrounds could be an excellent fit for these openings. No direct call center or collections experience necessarily required

Some Perks of the Position Include:

• Benefits available after 90 days of employment
• Monday-Friday 8a-5p or 9a-6p; NO weekends, NO holidays!
• Competitive pay starting at $21/hr based on experience
• Monday-Friday 8a-5p or 9a-6p; NO weekends, NO holidays!
• $1k Sign-on Bonus available contingent on performance & attendance
• Annual raises based on performance
• Monthly training classes! On the job, personal training for 2 weeks with ongoing coaching on the floor.

Job Summary
Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.
Major Tasks, Responsibilities, And Key Accountabilities

• Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
• Documents information about financial status of customer and status of collection efforts.
• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
• Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.

Nature and Scope

• None.
• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Work Environment

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required.

Education And Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.